Evolve IP EU Status

*Notice* OCC functionality issues with latest version of Chrome

Identified - Please be aware of the latest Chrome version 109.0.5414.75. It may introduce issues in the OCC applications.

In case you're using Chrome browser, please avoid this upgrade and notify your relevant users/agents.

Our supplier is investigating this with high priority. We will keep you updated.

If you have any questions in the meantime, please contact our Client Support via 088-4283111.
Jan 27, 2023 - 16:28 CET

*Notice* Internet Explorer retirement on 15th June 2022 - OCC Applications

Update - We are continuing to monitor for any further issues.
Jun 09, 2022 - 16:41 CEST

Monitoring - Microsoft will be retiring the Internet Explorer browser from the 15th June 2022 via a windows update. Customers will need to move to Edge or Chrome to continue using OCC applications. Please visit the three article URL's below for guidance.

Statement:
https://support.evolveip.net/pages/viewpage.action?pageId=84002747

How-to guide t.b.v. Google Chrome i.c.m. IETab extensie:
https://support.evolveip.net/display/EIQ/How-to+Guide+IE+Tab+Chrome+Extension

How-to guide t.b.v. Microsoft Edge i.c.m. IE Mode:
https://support.evolveip.net/display/EIQ/How-to+Guide+Edge+IE+Mode

If you have any queries please reach out to your customer service representative.
Jun 09, 2022 - 13:57 CEST

*Notice* OCC compatibility issue with Windows 11

Update - The Vendor is currently working on a fix
Apr 22, 2022 - 15:50 CEST

Identified - The issue has been identified and a fix is being implemented.
Feb 24, 2022 - 08:30 CET

Investigating - OCC currently requires Internet Explorer, which Windows 11 removes. We are currently testing and working with the vendor on a release of OCC which is compatible. In the meantime, we recommend not upgrading any contact centre hardware to Windows 11.

If you have any questions please reach out to your Customer Support representative @ +31 88 428 3111
Feb 14, 2022 - 10:39 CET

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Welkom op de statuspagina van Evolve IP EU

Uptime over the past 90 days. View historical uptime.

Online Business Telephony Operational

90 days ago

100.0 % uptime

Today

OBT - Device registrations Operational

OBT - Webex Operational

OBT - Callcenter Wallboard Operational

OBT - Receptionist application Operational

OBT - Call recording Operational

OBT - Callcenter application Operational

OBT - Reporting Operational

OBT Connector Operational

Portal Operational

Ossmosis Portal Operational

90 days ago

100.0 % uptime

Today

OBT - Call Processing Operational

OCC Online Contact Center Operational

90 days ago

99.89 % uptime

Today

Agent application - Touchpoint Operational

OCC Dialer Operational

OCC Reporting Operational

OCC Supervisor Operational

OCC - Call Processing Operational

90 days ago

99.89 % uptime

Today

Online Routing Manager Operational

IVR application Operational

System3.mtel.nl Operational

Portal.mtel.nl Operational

ONS Broker Operational

Connectivity Operational

VPN connectivity Operational

Co-location services Operational

IP-Sec Operational

Microsoft Teams Operational

Microsoft Teams direct routing Operational

Voice Services Operational

Service numbers Operational

Geographical numbers Operational

International numbers Operational

Akixi Operational

Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Akixi 2.5 Upgrade & URL change Mar 29, 2023 23:00-23:30 CEST

Akixi to be upgraded to version 2.5

URL to change from https://evolveipeu.akixi.com/
to https://reporting.evolveip.eu/

Original URL will be re-directed automatically.

Administration Enhancements including:
Multi-Factor Authentication
BWKS Parity

Reporting Enhancements including:
UI – Drag and Drop
Remove Repeat Callers
Insights Dashboard Enhancements

Impact:

Works will take between 15 – 30 minutes at which point there will be a suspension of data collection on the reporting portal.

No User actions required
Posted on Mar 07, 2023 - 14:00 CET

Past Incidents

Mar 29, 2023

No incidents reported today.

Mar 28, 2023

Removal of legacy Profile Servers from production

Completed - The scheduled maintenance has been completed.
Mar 28, 01:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 CEST

Scheduled - EvolveIP will be removing the legacy profile servers from the production pool, which have been replaced with new.

Profile servers serve DMS (Device Configuration collection) traffic, Webex logins and OBT reporting traffic. Therefore all should be considered at low risk for the Window.

No impact is expected as new servers will still be in place to serve traffic, the MOP has been fully tested in EvolveIP Labs.

No User actions required.
Mar 6, 13:58 CET

Mar 27, 2023

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Connectivity issue applications and portals

Resolved - This incident has been resolved.
Mar 24, 17:43 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 15:48 CET

Update - We are continuing to work on a fix.
Mar 24, 15:18 CET

Identified - The issue has been identified. We are currently monitoring.
Mar 24, 14:50 CET

Investigating - We are currently experiencing instability, impacting various applications and portals.
Mar 24, 14:48 CET

OBT Application Server patching and Web Server upgrades

Completed - The scheduled maintenance has been completed.
Mar 24, 05:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 CET

Scheduled - Vendor recommended routine patching for performance, enhanced security and bug fixes.

Impact:

Calls should be considered at low risk during the maintenance whilst the AS servers are patched. No impact expected as servers are patched whilst others serve call traffic.

During Web Server upgrades, there will be brief disconnections for persistent API connections such as Akixi Wallboard and OBT Connector but these should automatically re-connect. Call centre and Receptionist clients may experience brief interruptions. User

Actions:

Unity (Call centre wallboard) may experience intermittent logout issues which will require users to re-login.

Checks:

EvolveIP Engineers will ensure AS servers are fully in sync before the patching, and run a full API/SIP test plan after the maintenance to ensure all services are fully operational.

Rollback:

Revert to backup snapshot taken before maintenance
Mar 8, 11:10 CET

Mar 23, 2023

OBT Application Server Database capacity increase

Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:00 CET

Scheduled - Essential server maintenance to increase database capacity on the OBT application servers.

Impact:

Calls should be considered at low risk during the maintenance whilst the AS server databases are increased. No impact expected as server databases will be increased one at a time, whilst other servers continue to serve call traffic.

Checks:

EvolveIP engineers will run a full test plan to confirm databases are in sync and services are fully operational after the change.

Rollback:

Return Databases to original size
Mar 8, 11:29 CET

Mar 22, 2023

Mar 21, 2023

No incidents reported.

Mar 20, 2023

OCC7 - TLS Certificate update for Acceptance (non-production) environment

Completed - The scheduled maintenance has been completed.
Mar 20, 19:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 CET

Scheduled - The OCC7 acceptance environment (non-production) will require a new TLS certificate as the old one expires shortly.

No impact expected, however if customers utilize SSO login for OCC, the customer will also need to update the certificate within their Azure AD environment.

Please contact your CSR regarding any queries.
Mar 6, 13:22 CET

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

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