Update - We are continuing to investigate this issue.
Jun 13, 2024 - 12:57 CEST
Jun 13, 2024 - 12:57 CEST
Investigating - *Notice* Login format change for the pbxportal Enterprise admin users:
Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG.
ID@interact.mtel.nl
Password credentials have not been changed.
Group admin logins are not affected.
If any help is needed, please reach out to our Client Support via 088-4283111.
Jun 13, 2024 - 12:46 CEST
Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG.
ID@interact.mtel.nl
Password credentials have not been changed.
Group admin logins are not affected.
If any help is needed, please reach out to our Client Support via 088-4283111.
Jun 13, 2024 - 12:46 CEST
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Online Business Telephony
Operational
OBT - Device registrations
Operational
OBT - Webex
?
Operational
OBT - Callcenter Wallboard
Operational
OBT - Receptionist application
Operational
OBT - Call recording
?
Operational
OBT - Callcenter application
Operational
OBT - Reporting
Operational
OBT Connector
Operational
Portal
?
Operational
Ossmosis Portal
Operational
OBT - Call Processing
Operational
OBT - Peter Connects
Operational
OBT - DMS
Operational
OBT - Voicemail
Operational
OCC Online Contact Center
Operational
Agent application - Touchpoint
Operational
OCC Dialer
Operational
OCC Reporting
?
Operational
OCC Supervisor
Operational
OCC - Call Processing
Operational
OCC Cloud
Operational
Online Routing Manager
Operational
IVR application
Operational
System3.mtel.nl
Operational
Portal.mtel.nl
?
Operational
ONS Broker
Operational
Connectivity
Operational
VPN connectivity
Operational
Co-location services
Operational
IP-Sec
Operational
Clearlogin API
Operational
Microsoft Teams
Operational
Microsoft Teams direct routing
Operational
Voice Services
Operational
Service numbers
Operational
Geographical numbers
Operational
International numbers
Operational
Akixi
Operational
Portal
?
Operational
Customer Ticketing Portal
Operational
Portal Access
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Access SBC's virtual migration Phase 3
Oct 23, 2024 22:00 - Oct 24, 2024 01:00 CEST
Reason:
As part of continuous service improvement new Virtual SBC will be implemented and services moved from legacy SBC hardware.
Impact:
A cut over of services is required from the legacy SBC to the new Virtual SBC. There will be impact to some active calls at the time which will drop as the legacy interfaces are disabled. User registrations will get invalidated and will automatically re-register between one minute and an hour. Interfaces on the new virtual SBC will be enabled immediately after, restoring service as usual. This will be within the first hour of the window and should take under one minute.
Checks:
Evolve IP have tested in a lab environment and already deployed virtual SBC's in other regions.
Test calls will be placed after the change to confirm full service is resumed and call traffic monitored.
Rollback:
Disable new interfaces and re-enable legacy interfaces.
User actions:
Users will need to re-dial to resume any cut-off calls if required.
Posted on Oct 10, 2024 - 15:52 CEST
As part of continuous service improvement new Virtual SBC will be implemented and services moved from legacy SBC hardware.
Impact:
A cut over of services is required from the legacy SBC to the new Virtual SBC. There will be impact to some active calls at the time which will drop as the legacy interfaces are disabled. User registrations will get invalidated and will automatically re-register between one minute and an hour. Interfaces on the new virtual SBC will be enabled immediately after, restoring service as usual. This will be within the first hour of the window and should take under one minute.
Checks:
Evolve IP have tested in a lab environment and already deployed virtual SBC's in other regions.
Test calls will be placed after the change to confirm full service is resumed and call traffic monitored.
Rollback:
Disable new interfaces and re-enable legacy interfaces.
User actions:
Users will need to re-dial to resume any cut-off calls if required.
Posted on Oct 10, 2024 - 15:52 CEST
Access SBC's virtual migration Phase 4
Oct 28, 2024 22:00 - Oct 29, 2024 01:00 CET
Reason:
As part of continuous service improvement new Virtual SBC will be implemented and services moved from legacy SBC hardware.
Impact:
A cut over of services is required from the legacy SBC to the new Virtual SBC. There will be impact to some active calls at the time which will drop as the legacy interfaces are disabled. User registrations will get invalidated and will automatically re-register between one minute and an hour. Interfaces on the new virtual SBC will be enabled immediately after, restoring service as usual. This will be within the first hour of the window and should take under one minute.
Checks:
Evolve IP have tested in a lab environment and already deployed virtual SBC's in other regions.
Test calls will be placed after the change to confirm full service is resumed and call traffic monitored.
Rollback:
Disable new interfaces and re-enable legacy interfaces.
User actions:
Users will need to re-dial to resume any cut-off calls if required.
Posted on Oct 10, 2024 - 15:56 CEST
As part of continuous service improvement new Virtual SBC will be implemented and services moved from legacy SBC hardware.
Impact:
A cut over of services is required from the legacy SBC to the new Virtual SBC. There will be impact to some active calls at the time which will drop as the legacy interfaces are disabled. User registrations will get invalidated and will automatically re-register between one minute and an hour. Interfaces on the new virtual SBC will be enabled immediately after, restoring service as usual. This will be within the first hour of the window and should take under one minute.
Checks:
Evolve IP have tested in a lab environment and already deployed virtual SBC's in other regions.
Test calls will be placed after the change to confirm full service is resumed and call traffic monitored.
Rollback:
Disable new interfaces and re-enable legacy interfaces.
User actions:
Users will need to re-dial to resume any cut-off calls if required.
Posted on Oct 10, 2024 - 15:56 CEST
Load Balancers firmware update
Oct 29, 2024 22:00 - Oct 30, 2024 01:00 CET
Reason:
Evolve IP Engineers will be installing a new firmware version to the load balancers for security and to maintain stability.
Impact:
No impact expected as each load balancer is deployed in a high-availability cluster The inactive load-balancer is updated first and then validated. The pair will then fail-over and the original primary load-balancer will then be updated.
Persistent API connections such as Mondego (OBT connector) will experience a brief disconnection but will automatically re-connect.
There is a very low risk of a load-balancer experiencing an unexpected issue during the maintenance, if this is the case a brief service outage to API connectivity may be experienced.
Checks:
Validate all VIPs are online, and are fully operational after firmware upgrade.
Rollback:
Restore VM snapshot
User actions:
If any underlying API services rely on authentication you may need to refresh your session or re-login.
Posted on Oct 02, 2024 - 14:43 CEST
Evolve IP Engineers will be installing a new firmware version to the load balancers for security and to maintain stability.
Impact:
No impact expected as each load balancer is deployed in a high-availability cluster The inactive load-balancer is updated first and then validated. The pair will then fail-over and the original primary load-balancer will then be updated.
Persistent API connections such as Mondego (OBT connector) will experience a brief disconnection but will automatically re-connect.
There is a very low risk of a load-balancer experiencing an unexpected issue during the maintenance, if this is the case a brief service outage to API connectivity may be experienced.
Checks:
Validate all VIPs are online, and are fully operational after firmware upgrade.
Rollback:
Restore VM snapshot
User actions:
If any underlying API services rely on authentication you may need to refresh your session or re-login.
Posted on Oct 02, 2024 - 14:43 CEST