Monitoring - We naderen de feestdagen! Houdt u er rekening mee dat u tijdig de feestdagen/uitzonderingsdagen instelt in onze portals? Als u wilt dat Evolve IP de wijzigingen voor u doorvoert dan kunt u via de Customer portal of per e-mail via macd@evolveip.eu een MACD wijziging verzoek indienen.

Voor verzoeken die wij ontvangen na 15 december kunnen wij helaas niet garanderen dat deze tijdig worden opgeleverd. Let op: voor uw verzoek worden kosten in rekening gebracht. De hoogte van deze kosten zijn afhankelijk van het verzoek.

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Now that we are approaching the holidays, we would like to kindly remind you to set the holidays/special days in our portals in time. If you would like Evolve IP to make the changes for you, you can submit a MACD change request through the Customer Portal, or by email at macd@evolveip.eu.

Unfortunately, we cannot guarantee that requests received after December 15 will be delivered on time. Please note that your change request will be charged. The amount of these costs depends on the request.

Nov 30, 2023 - 17:34 CET

About This Site

Welkom op de statuspagina van Evolve IP EU

Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex ? Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording ? Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal ? Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting ? Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl ? Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal ? Operational
Customer Ticketing Portal Operational
Portal Access Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Certificate Renewals for Peering SBC's Dec 11, 2023 22:00 - Dec 12, 2023 00:00 CET
Reason:
Certificate Renewals for the NL peering SBCs.


Impact:
No impact expected. New or existing calls should be considered at low risk. New calls could experience short post-dial delay or existing calls could drop if anything unexpected is encountered.


Checks:
A SIP test plan will be carried out after the upgrade to ensure services are fully restored


Rollback:
Restore backup taken before maintenance window

Posted on Dec 06, 2023 - 17:53 CET
Past Incidents
Dec 11, 2023

No incidents reported today.

Dec 10, 2023

No incidents reported.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023
Completed - The scheduled maintenance has been completed.
Dec 6, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 01:00 CET
Scheduled - Reason:
Evolve IP will be processing a firmware upgrade for Yealink devices/models T4xS, T40G, and W60B. We will be utilizing an automated polling process to allow these devices to upgrade on a random day of the week between the hours of 1am and 5am local time.


Impact:
During the process, devices will run boot processes to complete implementation of upgraded firmware


Checks:
Firmware has been tested successfully on affected models

Rollback:
N/A

User actions:
Because the upgrade will occur through an automated process, there is no user actions required

Nov 13, 11:53 CET
Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Completed - The scheduled maintenance has been completed.
Nov 30, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 05:00 CET
Scheduled - Reason:
Annual DR test of NL connections to US and UK networks

Impact:
No impact to services is expected. The following call scenarios should be considered At Risk for the duration of the maintenance. (Calls for All OCC Cloud customers and All NL customers with DID numbers via Voxbone/Bandwidth)

Checks:
Evolve IP Engineers have a detailed DR MOP and will run full test plan to ensure services are working as usual after the DR test.

Rollback:
N/A

User actions:
No user actions required

Nov 13, 12:31 CET
Nov 29, 2023
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.