Evolve IP EU Status

OCC Cloud stuttering audio

Update - We have collected multiple examples today and shared them with our supplier for further analysis. The investigation is currently ongoing.

Thank you for your continued patience.

We will keep you updated as soon as more information becomes available.
Apr 09, 2025 - 17:51 CEST

Update - We are enabling extended monitoring in collaboration with our vendor and within Evolve IP. This should provide additional insight if the audio stutter issue reoccurs.
Apr 08, 2025 - 16:42 CEST

Investigating - There have been new reports of audio stutter this morning. We are currently investigating the issue. Further updates will follow as soon as more information becomes available.
Apr 08, 2025 - 11:13 CEST

Monitoring - There have been no new occurrences of audio stuttering. We are closely monitoring.
Apr 07, 2025 - 16:01 CEST

Update - We are continuing to investigate this issue.
Apr 07, 2025 - 13:24 CEST

Investigating - We are currently aware of an issue where agents are experiencing audio stutter on a portion of calls in Touchpoint on the OCC Cloud platform.

This issue is being investigated as a high priority, and we will provide updates as soon as more information becomes available.

If you encounter the same issue, please raise a case via our Selfservice portal and include clear examples with timestamps and phone numbers so we can investigate further.
Apr 07, 2025 - 12:21 CEST

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Online Business Telephony Operational

OBT - Device registrations Operational

OBT - Webex Operational

OBT - Callcenter Wallboard Operational

OBT - Receptionist application Operational

OBT - Call recording Operational

OBT - Callcenter application Operational

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Ossmosis Portal Operational

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OBT - Peter Connects Operational

OBT - DMS Operational

OBT - Voicemail Operational

OCC Online Contact Center Degraded Performance

Agent application - Touchpoint Operational

OCC Dialer Operational

OCC Reporting Operational

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OCC - Call Processing Operational

OCC Cloud Degraded Performance

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 19, 2025

No incidents reported today.

Apr 18, 2025

SSL Certificate update on Loadbalancer

Completed - The scheduled maintenance has been completed.
Apr 18, 01:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 CEST

Scheduled - Reason:
To update expiring certificate for *.voip.evolveip.eu

Impact:
No impact expected.

Checks:
Engineers will check all services after certificate update.

Rollback:
Upload backup certificate

User actions:
No user actions required
Apr 3, 18:00 CEST

Apr 17, 2025

Apr 16, 2025

No incidents reported.

Apr 15, 2025

Emergency Maintenance (Re-start of Application Server)

Completed - The scheduled maintenance has been completed.
Apr 15, 23:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 CEST

Scheduled - Reason:
Application Server preventative maintenance.

Impact:
During the re-start, users may experience intermittent logging out from Client applications but should be able to log back in immediately. To reduce the risk of this happening traffic will be handled by redundant servers.

Checks:
Evolve IP engineers will check system health of AS after re-start and ensure all call and API services are returned to BAU.

Rollback:
N/A

User actions:
No user actions required unless logged out.
If logged out, please log back into the applications (such as Unity, web callcenter and receptionist, Connector etc.).
Apr 15, 17:30 CEST

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

Unresolved incident: OCC Cloud stuttering audio.

Apr 8, 2025

Apr 7, 2025

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.