Update - We are continuing to investigate this issue.
Jun 13, 2024 - 12:57 CEST
Investigating - *Notice* Login format change for the pbxportal Enterprise admin users:

Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG.
ID@interact.mtel.nl

Password credentials have not been changed.

Group admin logins are not affected.

If any help is needed, please reach out to our Client Support via 088-4283111.

Jun 13, 2024 - 12:46 CEST

About This Site

Welkom op de statuspagina van Evolve IP EU

Online Business Telephony Degraded Performance
OBT - Device registrations Operational
OBT - Webex ? Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording ? Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal ? Operational
Ossmosis Portal Operational
OBT - Call Processing Degraded Performance
OBT - Peter Connects Operational
OBT - DMS Operational
OCC Online Contact Center Degraded Performance
Agent application - Touchpoint Degraded Performance
OCC Dialer Operational
OCC Reporting ? Operational
OCC Supervisor Operational
OCC - Call Processing Degraded Performance
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl ? Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal ? Operational
Customer Ticketing Portal Operational
Portal Access Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Firmware Upgrade for SAN Switches in Primary DC Jun 26, 2024 22:00 - Jun 27, 2024 05:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 2024 - 16:42 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 2024 - 16:40 CEST
Scheduled - Reason:
Vendor recommended firmware upgrade to ensure continuation of stability and security of devices.


Impact:
Following the upgrade to the Switches in the secondary data centre the MOP has been changed to reduce duration of any Impact. The switches will no longer auto failover any traffic to alternative switches automatically when they are upgraded. The switches will need to be restarted up to 10 times to apply the staged firmware upgrades, on each re-start the following impact is expected to some degree:

New Impact expected is :

Touchpoint agents will be unable to login.
Risk of audio loss on existing calls.
Risk of being unable to answer incoming calls.

Evolve IP recommend 24/7 customers switch to their Calamity solution for the window.

Checks:
Evolve IP will check services return to normal after upgrade.


Rollback:
Downgrade switches to previous firmware version


User actions:
No user actions required.

Jun 26, 2024 - 22:00 CEST
Reason:
Periodic DR test of UK connections to US and NL networks

Impact:
No impact to services is expected. However, US customer registrations and the following call scenarios should be considered "At Risk" for the duration of the maintenance:

* Inbound & Outbound calls to/from any international DID
* Inbound & Outbound calls to/from OCC Cloud
* Inbound & Outbound calls to/from OBT

Checks:
Test connectivity between UK and US DCs over MPLS
Test connectivity between UK and NL DCs over MPLS
Monitor calls in OCOM
Place test calls over Global MPLS

Rollback:
Revert the changes, putting preferences back to pre-maintenance settings.

User Actions:
No user actions required

Posted on Jun 12, 2024 - 15:17 CEST
Past Incidents
Jun 21, 2024

No incidents reported today.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024
Resolved - This incident has been resolved.
Jun 18, 14:23 CEST
Monitoring - A fix has been implemented and tested. Both issues should be resolved.
In case you are still experiencing any of these issues we advise you to contact Evolve IP Client Support.

Jun 18, 10:36 CEST
Investigating - We are aware of issues with the portal;
- Portal.mtel.nl: Changes are saved but not processed/applied.
- System3.mtel.nl: Logging in is not possible. An error message is displayed.

We are investigating these issues with priority and will provide an update as soon as possible.

Jun 18, 10:09 CEST
Completed - The scheduled maintenance has been completed.
Jun 18, 01:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 CEST
Scheduled - Reason:
Vendor recommended firmware upgrade to ensure continuation of stability and security of devices.


Impact:
Switches will auto failover any traffic to alternative switches when they are upgraded. No impact expected as maintenance is out of hours.


Checks:
Evolve IP will check services are normal after upgrade.


Rollback:
Downgrade switches to previous firmware version


User actions:
No user actions required.

Jun 3, 12:59 CEST
Jun 17, 2024
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 22:00 CEST
Scheduled - Reason:
Additional time zone configuration

Impact:
Low risk to registrations and users may experience a small delay of 1-2 seconds in audio or post-dial delay whilst individual AS are stopped and traffic re-routes to alternative AS server.

Checks:
Evolve IP will validate time zone, check databases are in sync and all services returned to normal.

Rollback:
Restore existing config file and restart Broadworks.

Jun 13, 18:08 CEST
Resolved - This incident has been resolved.
Jun 13, 22:55 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 22:32 CEST
Identified - Cisco are currently experiencing issues with Intermittent push notification failures for inbound calls for their mobile client.

Affected users may encounter missed calls due to push notification failures.

This issue is impacting the WebEx mobile application only. Call forwarding can be implemented on lines to send calls to another destination. Evolve IP can assist with this if requested.

Please note this is not affecting the desktop client.

Cisco Engineers have identified the issue and are working towards resolution.

We will keep you updated with progress.

Jun 13, 21:51 CEST
Completed - The scheduled maintenance has been completed.
Jun 13, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 CEST
Scheduled - Reason:
To upgrade the operating system of the Evolve IP EU Broadworks servers to ensure the continued efficiency, security, and reliability of the infrastructure.

Impact:
The servers are in a HA cluster and will be upgraded one at a time and tested before another taken out of service to upgrade. Therefore no impact is expected, however users may experience a small delay in audio on existing calls or a small delay in setting up of new calls, as traffic re-routes to alternative servers during the window.

Checks:
Upgrades have been fully tested in the Evolve IP Lab environment.
Evolve IP will run a full test plan to ensure service is returned as expected after the upgrades

Rollback:
Re-IP and revert back to original hosts

User actions:
No user actions required

May 24, 11:20 CEST
Jun 12, 2024
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.