Update - We are continuing to investigate this issue.
Jun 13, 2024 - 12:57 CEST
Investigating - *Notice* Login format change for the pbxportal Enterprise admin users:
Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG. ID@interact.mtel.nl
Password credentials have not been changed.
Group admin logins are not affected.
If any help is needed, please reach out to our Client Support via 088-4283111.
Jun 13, 2024 - 12:46 CEST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 27, 2024 - 16:37 CET
Scheduled -
Reason: This maintenance is to renew the certificate on the Access SBC's which is expiring
Impact: No impact expected to registrations or calls as SBC's are in a redundant cluster. However, they should be considered low risk during the maintenance window.
Checks: Evolve IP will run post maintenance SIP test plan to ensure services are back to normal.
Rollback: Restore backup configurations to SBC's and restart in sequence.
User actions: No user actions required.
Nov 27, 2024 - 16:34 CET
Reason: Renewal of ADFS Signing and ADFS Encryption certificate, which are expiring on 2025-01-01
Impact: No impact is expected but TouchPoint clients may not be able to log in if the metadata was not imported to the organization AD FS.
Checks: Evolve IP will Check log-in with test accounts after the change.
Rollback: Retrieve the secondary to be back as primary
User actions: Go to AD FS-> Trust Relationships->choose Evolve IP (in the middle of the screen)-> Properties (in the Action section)->Monitoring
Make sure these two items:
1. Before the planned maintenance you have to Monitor the claim provider checked marked and also Automatically update the claims provider is also checked. Note: if both are not checked and you would like us to provide the certificates manually let us know and we will send it to you.
2. Post maintenance please check in the monitoring section there are no warnings after the metadata was imported. If there is please fix it by importing it again.
*The above instructions are for AD FS. On Azure AD following Azure SMAL documentation the TouchPoint application automatically renew the certificate. Therefore, no user action is required on Azure.
Completed -
The scheduled maintenance has been completed.
Nov 27, 23:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 22:00 CET
Scheduled -
Reason: Server restart as part of preventative maintenance
Impact: No major impact is expected, however users may experience a small delay in audio on existing calls or a small delay in setting up of new calls, as traffic re-routes to alternative servers during the window.
Checks: Check swap usage has returned to normal
Rollback: N/A
User actions: No user actions required
Nov 26, 17:10 CET