All Systems Operational

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Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex ? Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording ? Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal ? Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting ? Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl ? Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal ? Operational
Customer Ticketing Portal Operational
Portal Access Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Application Server OS upgrades (Re-scheduled) Jun 12, 2024 22:00 - Jun 13, 2024 06:00 CEST
Reason:
To upgrade the operating system of the Evolve IP EU Broadworks servers to ensure the continued efficiency, security, and reliability of the infrastructure.

Impact:
The servers are in a HA cluster and will be upgraded one at a time and tested before another taken out of service to upgrade. Therefore no impact is expected, however users may experience a small delay in audio on existing calls or a small delay in setting up of new calls, as traffic re-routes to alternative servers during the window.

Checks:
Upgrades have been fully tested in the Evolve IP Lab environment.
Evolve IP will run a full test plan to ensure service is returned as expected after the upgrades

Rollback:
Re-IP and revert back to original hosts

User actions:
No user actions required

Posted on May 24, 2024 - 11:20 CEST
Past Incidents
May 25, 2024

No incidents reported today.

May 24, 2024
Completed - The scheduled maintenance has been completed.
May 24, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 22:00 CEST
Scheduled - Reason:
To ensure that Evolve IP continues to provide a secure platform, we are upgrading the Poly VVX estate to a new firmware version. We will be doing this in two phases to ensure all VVX devices are upgraded.

Impact:
Customer phones will undergo a firmware upgrade when they next reboot and collect config within the 2300 - 0600 window, this upgrade might take a few minutes and they will not be able to make calls until the upgrade has finished and the phone reboots.

Checks:
Evolve IP will monitor user devices and check for 5.9.3 versions registering.

Rollback:
Revert the tags to their old version numbers, rebuild the files and monitor.

User actions:
No user actions required.

May 8, 15:58 CEST
May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:00 CEST
Scheduled - Reason:
To ensure that Evolve IP continues to provide a secure platform, we are upgrading the Poly VVX estate to a new firmware version. We will be doing this in two phases to ensure all VVX devices are upgraded.

Impact:
Customer phones will undergo a firmware upgrade when they next reboot and collect config within the 2300 - 0600 window, this upgrade might take a few minutes and they will not be able to make calls until the upgrade has finished and the phone reboots.

Checks:
Evolve IP will monitor user devices and check for 5.9.3 versions registering.

Rollback:
Revert the tags to their old version numbers, rebuild the files and monitor.

User actions:
No user actions required.

May 8, 15:45 CEST
May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 01:30 CEST
Scheduled - Reason:
To upgrade to latest vendor recommended firmware

Impact:
The system will be updated one controller at a time and should not incur any downtime, however the indicated services should be considered at risk during the window.


Checks:
Log into GUI and review events and monitor the array. Monitor the Virtual Centre for errors.


Rollback:
Troubleshoot any issues with vendor to rectify


User actions:
No user actions are required

May 8, 18:19 CEST
May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.