Update - We are continuing to investigate this issue.
Jun 13, 2024 - 12:57 CEST
Jun 13, 2024 - 12:57 CEST
Investigating - *Notice* Login format change for the pbxportal Enterprise admin users:
Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG.
ID@interact.mtel.nl
Password credentials have not been changed.
Group admin logins are not affected.
If any help is needed, please reach out to our Client Support via 088-4283111.
Jun 13, 2024 - 12:46 CEST
Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG.
ID@interact.mtel.nl
Password credentials have not been changed.
Group admin logins are not affected.
If any help is needed, please reach out to our Client Support via 088-4283111.
Jun 13, 2024 - 12:46 CEST
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Online Business Telephony
Operational
OBT - Device registrations
Operational
OBT - Webex
?
Operational
OBT - Callcenter Wallboard
Operational
OBT - Receptionist application
Operational
OBT - Call recording
?
Operational
OBT - Callcenter application
Operational
OBT - Reporting
Operational
OBT Connector
Operational
Portal
?
Operational
Ossmosis Portal
Operational
OBT - Call Processing
Operational
OBT - Peter Connects
Operational
OBT - DMS
Operational
OBT - Voicemail
Operational
OCC Online Contact Center
Operational
Agent application - Touchpoint
Operational
OCC Dialer
Operational
OCC Reporting
?
Operational
OCC Supervisor
Operational
OCC - Call Processing
Operational
OCC Cloud
Operational
Online Routing Manager
Operational
IVR application
Operational
System3.mtel.nl
Operational
Portal.mtel.nl
?
Operational
ONS Broker
Operational
Connectivity
Operational
VPN connectivity
Operational
Co-location services
Operational
IP-Sec
Operational
Clearlogin API
Operational
Microsoft Teams
Operational
Microsoft Teams direct routing
Operational
Voice Services
Operational
Service numbers
Operational
Geographical numbers
Operational
International numbers
Operational
Akixi
Operational
Portal
?
Operational
Customer Ticketing Portal
Operational
Portal Access
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Clearlogin API Maintenance
Sep 16, 2024 20:00-22:00 CEST
Reason:
Adding support for future additional API functionality.
Impact:
No downtime should occur during the upgrade. Low risk - If any unexpected events occur, anyone utilizing the Clearlogin API could potentially see a brief interruption.
Checks:
Test the password manager and other API functionality after the changes.
Rollback:
Revert to previous API configuration.
User actions:
No user actions required.
Posted on Sep 03, 2024 - 12:34 CEST
Adding support for future additional API functionality.
Impact:
No downtime should occur during the upgrade. Low risk - If any unexpected events occur, anyone utilizing the Clearlogin API could potentially see a brief interruption.
Checks:
Test the password manager and other API functionality after the changes.
Rollback:
Revert to previous API configuration.
User actions:
No user actions required.
Posted on Sep 03, 2024 - 12:34 CEST
Network Driver update on ESXi Host
Sep 16, 2024 22:00 - Sep 17, 2024 01:00 CEST
Reason:
This maintenance is taking place to resolve a current NIC port issue on one of the ESXi hosts.
Impact:
While the virtual servers are migrating to an available host, some services may be impacted such as registrations, or applications connection to file systems or databases for a few seconds.
Checks:
Evolve IP will check services are normal after change.
Rollback:
Re-install previous driver
Posted on Sep 03, 2024 - 11:53 CEST
This maintenance is taking place to resolve a current NIC port issue on one of the ESXi hosts.
Impact:
While the virtual servers are migrating to an available host, some services may be impacted such as registrations, or applications connection to file systems or databases for a few seconds.
Checks:
Evolve IP will check services are normal after change.
Rollback:
Re-install previous driver
Posted on Sep 03, 2024 - 11:53 CEST
OCC7 Production Certificate Renewal (not affecting OCC Cloud)
Sep 16, 2024 22:00 - Sep 17, 2024 01:00 CEST
Reason:
We need to renew the production domain (*.occ7.mtel.eu) certificate for OCC7, which is expiring on September 17th, 2024.
Impact:
Customers using the Dialer may need to refresh their Campaign Manager after maintenance.
After renewal of the certificate the SSO agent might need to refresh their SSO website and re-login.
Checks:
Validate new certificate has been uploaded, test service functionality
Rollback:
Re-instate expiring certificate to allow troubleshooting
User actions:
For customers using the Dialer: If client Campaign Manager loses connection. You need to refresh your browser and re-login.
If connection is lost for an SSO agent during the maintenance, please refresh the SSO website and try to re-login.
Posted on Sep 02, 2024 - 17:29 CEST
We need to renew the production domain (*.occ7.mtel.eu) certificate for OCC7, which is expiring on September 17th, 2024.
Impact:
Customers using the Dialer may need to refresh their Campaign Manager after maintenance.
After renewal of the certificate the SSO agent might need to refresh their SSO website and re-login.
Checks:
Validate new certificate has been uploaded, test service functionality
Rollback:
Re-instate expiring certificate to allow troubleshooting
User actions:
For customers using the Dialer: If client Campaign Manager loses connection. You need to refresh your browser and re-login.
If connection is lost for an SSO agent during the maintenance, please refresh the SSO website and try to re-login.
Posted on Sep 02, 2024 - 17:29 CEST
Essential VMware host Maintenance
Oct 1, 2024 22:00 - Oct 2, 2024 00:00 CEST
Reason:
iSCSI re-configuration for optimization required on 4 VMware hosts in Primary DC
Impact:
No impact expected, one host at a time will be re-configured. Hosts will be placed in maintenance mode, so load will be migrated away before the changes are made. All services will be serviced by the other 3 hosts whilst each host is updated and then brought back online.
As always with server maintenance there is a low risk of something unexpected happening, in which case some services may be impacted such as registrations, or applications connection to file systems or databases for a few seconds.
Checks:
Engineers will check all services are running as expected after the changes.
Rollback:
Reconfigure iSCSI's to original settings.
Posted on Aug 27, 2024 - 10:52 CEST
iSCSI re-configuration for optimization required on 4 VMware hosts in Primary DC
Impact:
No impact expected, one host at a time will be re-configured. Hosts will be placed in maintenance mode, so load will be migrated away before the changes are made. All services will be serviced by the other 3 hosts whilst each host is updated and then brought back online.
As always with server maintenance there is a low risk of something unexpected happening, in which case some services may be impacted such as registrations, or applications connection to file systems or databases for a few seconds.
Checks:
Engineers will check all services are running as expected after the changes.
Rollback:
Reconfigure iSCSI's to original settings.
Posted on Aug 27, 2024 - 10:52 CEST