OCC Cloud
Update - The issue seems to be resolved with the changes made by our engineers.
Now that the network has stabilized we will be restoring the original settings during an emergency maintenance tonight.

We have sent out notifications seperately and will keep monitoring the impact and traffic on our platforms.
May 02, 2025 - 16:21 CEST
Monitoring - It, again, looks like the issue has been resolved. We will continue monitoring the situation before closing this incident. As previously indicated, we are still investigating the root cause and will provide more information via an RFO (Reason For Outage), as it becomes available.
May 02, 2025 - 13:42 CEST
Investigating - EvolveIP is again investigating an issue impacting OCC Cloud clients and our clients who are working from our UK Broadsoft platform. The issue seems to be related to the issue earlier today, and we are again investigating. We will update you as soon as possible, as more information becomes available.
May 02, 2025 - 13:10 CEST
OCC Cloud stuttering audio
Update - We have collected multiple examples today and shared them with our supplier for further analysis. The investigation is currently ongoing.

Thank you for your continued patience.

We will keep you updated as soon as more information becomes available.
Apr 09, 2025 - 17:51 CEST
Update - We are enabling extended monitoring in collaboration with our vendor and within Evolve IP. This should provide additional insight if the audio stutter issue reoccurs.
Apr 08, 2025 - 16:42 CEST
Investigating - There have been new reports of audio stutter this morning. We are currently investigating the issue. Further updates will follow as soon as more information becomes available.
Apr 08, 2025 - 11:13 CEST
Monitoring - There have been no new occurrences of audio stuttering. We are closely monitoring.
Apr 07, 2025 - 16:01 CEST
Update - We are continuing to investigate this issue.
Apr 07, 2025 - 13:24 CEST
Investigating - We are currently aware of an issue where agents are experiencing audio stutter on a portion of calls in Touchpoint on the OCC Cloud platform.

This issue is being investigated as a high priority, and we will provide updates as soon as more information becomes available.

If you encounter the same issue, please raise a case via our Selfservice portal and include clear examples with timestamps and phone numbers so we can investigate further.
Apr 07, 2025 - 12:21 CEST

About This Site

Welkom op de statuspagina van Evolve IP EU

Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex ? Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording ? Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal ? Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OBT - Voicemail Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting ? Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl ? Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Clearlogin API Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal ? Operational
Customer Ticketing Portal Operational
Portal Access Operational
XMAS 2024 Hours Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Emergency Maintenance Load Balancers Security Patch Jun 23, 2025 22:00 - Jun 24, 2025 00:00 CEST

Reason:
Evolve IP Engineers will be installing a patch to the load balancers for security and to maintain stability.


Impact:
No impact expected as each load balancer is deployed in a high-availability cluster The inactive load balancer is updated first and then validated. The pair will then fail-over and the original primary load balancer will then be updated.

Persistent API connections such as Mondago (OBT connector) may experience a brief disconnection but will automatically re-connect.

There is a very low risk of a load balancer experiencing an unexpected issue during the maintenance, if this is the case a brief service outage to API connectivity may be experienced.


Checks:
Validate all VIPs are online and are fully operational after upgrade.


Rollback:
Restore backups and revert config. Engage vendor if required.


User actions:
If any underlying API services rely on authentication you may need to refresh your session or re-login.
Posted on Jun 20, 2025 - 20:41 CEST

Replacement Vodafone/Ziggo VPN router in DC Delft Jul 1, 2025 19:00-20:00 CEST

Reason:
VodaFoneZiggo (VFZ) will replace the VPN hardware on location Delft


Impact:
None, as we did a failover test back in March (6th) with no outage


Checks:
Monitor traffic for calls and registrations


Rollback:
Re-rack back old hardware


User actions:
No user actions required
Posted on Jun 17, 2025 - 17:16 CEST
Jun 23, 2025

No incidents reported today.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Emergency: Akixi Maintenance (UK platform)
Completed - The scheduled maintenance has been completed.
Jun 18, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:00 CEST
Scheduled - Reason:
Due to a known Akixi impact on the UK environment, Akixi have scheduled a maintenance to resolve the ongoing issues.

Impact:
Akixi (on UK platform) may be inaccessible for up to two hours.

User actions:
No user actions required, however wallboards may need to be re-logged in after the maintenance.
Jun 17, 16:24 CEST
Jun 17, 2025
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Default Title
Completed - The scheduled maintenance has been completed.
Jun 12, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 04:00 CEST
Scheduled - Reason:
Upgrade firmware on the core switches in the primary DC.

Impact:
Customers may see a drop in registration if they are registered via TCP as the SBC is failed over between sites.

Though Evolve IP will engineer traffic away from the relaoding switch, registrations and calls should be considered at risk as the core switch is reloaded.

There will be two short outages on the legacy EvolveIP network (91.240.178.0/24) and the Global MPLS whilst the redundant interlinks between Legacy and Production networks are failed over. We expect each outage to last under 1 minute

Checks:
Check interfaces, port channels and that BGP is up on the device.
Test calls and regs on the lab SBC.
Failover and test the Load Balancer/ Firewall on the new switch.

User actions:
No user actions required.
Jun 10, 11:21 CEST
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
Evolve IP EU Home Support Home