Update - We are continuing to monitor for any further issues.
Jun 09, 2022 - 16:41 CEST
Monitoring - Microsoft will be retiring the Internet Explorer browser from the 15th June 2022 via a windows update. Customers will need to move to Edge or Chrome to continue using OCC applications. Please visit the three article URL's below for guidance.
Update - The Vendor is currently working on a fix
Apr 22, 2022 - 15:50 CEST
Identified - The issue has been identified and a fix is being implemented.
Feb 24, 2022 - 08:30 CET
Investigating - OCC currently requires Internet Explorer, which Windows 11 removes. We are currently testing and working with the vendor on a release of OCC which is compatible. In the meantime, we recommend not upgrading any contact centre hardware to Windows 11.
If you have any questions please reach out to your Customer Support representative @ +31 88 428 3111
Feb 14, 2022 - 10:39 CET
Completed -
The scheduled maintenance has been completed.
Mar 28, 01:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 CEST
Scheduled -
EvolveIP will be removing the legacy profile servers from the production pool, which have been replaced with new.
Profile servers serve DMS (Device Configuration collection) traffic, Webex logins and OBT reporting traffic. Therefore all should be considered at low risk for the Window.
No impact is expected as new servers will still be in place to serve traffic, the MOP has been fully tested in EvolveIP Labs.
Completed -
The scheduled maintenance has been completed.
Mar 24, 05:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 CET
Scheduled -
Vendor recommended routine patching for performance, enhanced security and bug fixes.
Impact:
Calls should be considered at low risk during the maintenance whilst the AS servers are patched. No impact expected as servers are patched whilst others serve call traffic.
During Web Server upgrades, there will be brief disconnections for persistent API connections such as Akixi Wallboard and OBT Connector but these should automatically re-connect. Call centre and Receptionist clients may experience brief interruptions. User
Actions:
Unity (Call centre wallboard) may experience intermittent logout issues which will require users to re-login.
Checks:
EvolveIP Engineers will ensure AS servers are fully in sync before the patching, and run a full API/SIP test plan after the maintenance to ensure all services are fully operational.
Rollback:
Revert to backup snapshot taken before maintenance
Mar 8, 11:10 CET
Completed -
The scheduled maintenance has been completed.
Mar 23, 00:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:00 CET
Scheduled -
Essential server maintenance to increase database capacity on the OBT application servers.
Impact:
Calls should be considered at low risk during the maintenance whilst the AS server databases are increased. No impact expected as server databases will be increased one at a time, whilst other servers continue to serve call traffic.
Checks:
EvolveIP engineers will run a full test plan to confirm databases are in sync and services are fully operational after the change.
Rollback:
Return Databases to original size
Mar 8, 11:29 CET
Completed -
The scheduled maintenance has been completed.
Mar 20, 19:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 CET
Scheduled -
The OCC7 acceptance environment (non-production) will require a new TLS certificate as the old one expires shortly.
No impact expected, however if customers utilize SSO login for OCC, the customer will also need to update the certificate within their Azure AD environment.
Please contact your CSR regarding any queries.
Mar 6, 13:22 CET