Update - We have collected multiple examples today and shared them with our supplier for further analysis. The investigation is currently ongoing.

Thank you for your continued patience.

We will keep you updated as soon as more information becomes available.

Apr 09, 2025 - 17:51 CEST
Update - We are enabling extended monitoring in collaboration with our vendor and within Evolve IP. This should provide additional insight if the audio stutter issue reoccurs.
Apr 08, 2025 - 16:42 CEST
Investigating - There have been new reports of audio stutter this morning. We are currently investigating the issue. Further updates will follow as soon as more information becomes available.
Apr 08, 2025 - 11:13 CEST
Monitoring - There have been no new occurrences of audio stuttering. We are closely monitoring.
Apr 07, 2025 - 16:01 CEST
Update - We are continuing to investigate this issue.
Apr 07, 2025 - 13:24 CEST
Investigating - We are currently aware of an issue where agents are experiencing audio stutter on a portion of calls in Touchpoint on the OCC Cloud platform.

This issue is being investigated as a high priority, and we will provide updates as soon as more information becomes available.

If you encounter the same issue, please raise a case via our Selfservice portal and include clear examples with timestamps and phone numbers so we can investigate further.

Apr 07, 2025 - 12:21 CEST

About This Site

Welkom op de statuspagina van Evolve IP EU

Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex ? Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording ? Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal ? Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OBT - Voicemail Operational
OCC Online Contact Center Degraded Performance
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting ? Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Degraded Performance
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl ? Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Clearlogin API Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal ? Operational
Customer Ticketing Portal Operational
Portal Access Operational
XMAS 2024 Hours Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 19, 2025

No incidents reported today.

Apr 18, 2025
Completed - The scheduled maintenance has been completed.
Apr 18, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 CEST
Scheduled - Reason:
To update expiring certificate for *.voip.evolveip.eu


Impact:
No impact expected.


Checks:
Engineers will check all services after certificate update.


Rollback:
Upload backup certificate


User actions:
No user actions required

Apr 3, 18:00 CEST
Apr 17, 2025
Apr 16, 2025

No incidents reported.

Apr 15, 2025
Completed - The scheduled maintenance has been completed.
Apr 15, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 CEST
Scheduled - Reason:
Application Server preventative maintenance.


Impact:
During the re-start, users may experience intermittent logging out from Client applications but should be able to log back in immediately. To reduce the risk of this happening traffic will be handled by redundant servers.


Checks:
Evolve IP engineers will check system health of AS after re-start and ensure all call and API services are returned to BAU.


Rollback:
N/A


User actions:
No user actions required unless logged out.
If logged out, please log back into the applications (such as Unity, web callcenter and receptionist, Connector etc.).

Apr 15, 17:30 CEST
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

Unresolved incident: OCC Cloud stuttering audio.

Apr 8, 2025
Apr 7, 2025
Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.