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Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex
Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording
Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal
Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting
Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl
Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal
Operational
Customer Ticketing Portal Operational
Portal Access Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Root Certificate Provisioning for Peering SBC's Oct 3, 2023 22:00 - Oct 4, 2023 01:00 CEST
Reason:
Routine maintenance for the NL peering SBCs to enable new configuration.


Impact:
No impact expected. New or existing calls should be considered at low risk. New calls could experience short post-dial delay or existing calls could drop if anything unexpected is encountered.


Checks:
A SIP test plan will be carried out after the upgrade to ensure services are fully restored


Rollback:
Restore backup taken before maintenance window

User actions:
None Required

Posted on Sep 04, 2023 - 10:38 CEST
OBT Connector SSL Certificate Renewal Oct 5, 2023 22:00-23:00 CEST
Reason:
Annual renewal of SSL certificate for OBT Connector

Impact:
There may be a brief disconnect and reconnection for users as services are restarted.

Checks:
Validate new certificate has been uploaded, test service functionality

Rollback:
Re-instate expiring certificate to allow troubleshooting

User actions:
No User actions required

Posted on Sep 20, 2023 - 18:07 CEST
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 01:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 CEST
Scheduled - Reason:
Patching of the server for improved performance, security, and bug fixes.

Impact:
Users will experience brief disconnection for Call Center and Receptionist clients while they are being updated.
Users may get logged out and have to log back in.

Checks:
Full API post-maintenance test plan

Rollback:
Switch back to previous XSI-Actions active version

User actions:
Users may get logged out and have to log back in.

Sep 19, 12:27 CEST
Sep 19, 2023
Resolved - The issue has been resolved.

Please note that if you are having issues with the OBT connector, but have not reported it, please do so! A whitelisting of your IP adress should resolve the issue.

Sep 19, 12:41 CEST
Identified - We have identified the issue.

If you are experiencing the issue and havent reported it to us yet, please contact us ASAP. There is likely an issue with the whitelisting of your public IP address for our domain. To solve this, we will have to re-add your IP adress to our whitelist.

Sep 19, 09:18 CEST
Investigating - Good morning,

At this moment we are experiencing issues with the OBT Connector/Go Integrator, where the application is unable to connect to the external server, causing users to not be able to log into the applicationn.

We are investigating the issue and will keep you updated on the status via this statuspage.

Sep 19, 08:25 CEST
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Completed - The scheduled maintenance has been completed.
Sep 15, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:00 CEST
Scheduled - Reason:
Routine maintenance to apply bug fixes and system enhancements

Impact:
Maintenance requires that the system be switched to a redundant unit which will cause some active registrations to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish. This may result in existing calls dropping or delay in setting up new calls during a short period within the maintenance window.

Checks:
A SIP test plan will be carried out after the firmware upgrade to ensure call processing services are fully functional.

Rollback:
Re-apply old firmware

User actions:
None Required

Aug 29, 13:27 CEST
Sep 14, 2023
Completed - The scheduled maintenance has been completed.
Sep 14, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 CEST
Scheduled - Reason:
Patching and upgrades of the servers for improved performance, security, and bug fixes.

Impact:
There may be a brief interruption to persistent API connections such as OBT Connector and Akixi clients while the Web Servers are upgraded. These should automatically re-connect.

Other applications, including Webex, may also experience intermittent logout issues and may require re-login during the maintenance.

Call processing is at low risk (post dial delay or brief audio drop in existing calls).

SIP Registrations are at low risk, however, we do not anticipate any interruptions, as redundant systems will be active.

Checks:
Full SIP and API test plan will be run after maintenance to ensure services are returned to full service

Rollback:
Revert updates and patches to previous versions

User actions:
Webex users may have to log out and back into the application. Akixi Wallboards may need to be refreshed if they don't automatically re-connect.

Sep 12, 17:48 CEST
Sep 13, 2023
Completed - The scheduled maintenance has been completed.
Sep 13, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 CEST
Scheduled - Reason:
Routine maintenance to apply latest firmware including bug fixes and system enhancements.

Impact:
No impact expected. New or existing calls should be considered at low risk. New calls could experience short post-dial delay or existing calls could drop if anything unexpected is encountered.

The SBC's are in redundant pairs and firmware has been fully tested in the EvolveIP lab environment

Checks:
A full SIP test plan will be carried out after the upgrade to ensure services are fully restored

Rollback:
Re-apply previous firmware

User actions:
None Required

Aug 29, 13:17 CEST
Sep 12, 2023
Completed - The scheduled maintenance has been completed.
Sep 12, 21:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 16:21 CEST
Scheduled - Description:
The OCC Vendor will be deploying a fix for an issue with the date format for SRTP certificates to the EMEA node.

Reason:
The updates will be completed through a rotating process to allow the platform to always be up and running for clients.

Impact:
Possibility of users being logged out and requiring users to log back into the system.

User Actions:
During the maintenance there may be times where connections will be logged off and users will have to log back in, this will move users off the servers that are undergoing maintenance and to the servers that are not being affected at the time.

After the maintenance is completed, it is required for all users to log out and log back in. This will ensure that the updates are received.

Sep 12, 16:12 CEST
Resolved - Dear customers,

We have received confirmation from multiple customers that the issue has been resolved.
We will continue to monitor this closely.

Please feel free to reach out to us should you still experience issues.

Sep 12, 15:58 CEST
Monitoring - Incoming and outgoing calls can be successfully handled via Teams again. We therefore assume that the problem has been solved. We are currently monitoring.
Sep 12, 15:30 CEST
Investigating - We are currently investigating an issue with Microsoft Teams preventing users from making and receiving calls via MS Teams.
Sep 12, 15:00 CEST
Completed - The scheduled maintenance has been completed.
Sep 12, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:02 CEST
Scheduled - Reason:
Routine Maintenance to update expiring SSL certificates on Voice Session Border Controllers (SBC)

Impact:
Maintenance requires that the system be switched to a redundant unit which will cause some active registrations to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish. This may result in existing calls dropping or delay in setting up new calls during a short period within the maintenance window.

Checks:
A full voice calling test plan will be carried out after the certificate renewal to ensure call processing services are fully functional.

Rollback:
Restore backup config with old certificate

User actions:
None required

Aug 29, 13:08 CEST
Sep 11, 2023
Sep 10, 2023

No incidents reported.

Sep 9, 2023
Completed - The scheduled maintenance has been completed.
Sep 9, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 CEST
Scheduled - Reason:
Our engineering team will be performing emergency maintenance on our Telephony platform this evening at 22:00 - 02:00.


Impact:
We expect minimum impact during the upgrade, existing calls will stay up but new calls may experience longer post dial delay. There maybe minimal registration loss for up to 5 mins. Any persistent connections through the API may drop, but will immediately re-connect through one of our redundant servers.


Checks:
The platform will be tested and validated post-maintenance


User actions:
Users could experience intermittent logging out from client applications (Unity, Web Call Center, Web Receptionist) during the maintenance but will be able to immediately log back in.

Sep 8, 18:21 CEST