Update - We are continuing to investigate this issue.
Jun 13, 2024 - 12:57 CEST
Investigating - *Notice* Login format change for the pbxportal Enterprise admin users:

Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG.
ID@interact.mtel.nl

Password credentials have not been changed.

Group admin logins are not affected.

If any help is needed, please reach out to our Client Support via 088-4283111.

Jun 13, 2024 - 12:46 CEST

About This Site

Welkom op de statuspagina van Evolve IP EU

Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex ? Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording ? Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal ? Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OBT - Voicemail Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting ? Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl ? Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal ? Operational
Customer Ticketing Portal Operational
Portal Access Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Reason:
Inline with Evolve IP's plans to consolidate the NL and UK voice platforms together, the Voicemail function will be migrated to the UK datacentre.


Impact:
There maybe a delay for users being able to access voicemail which are recorded during the maintenance window and stored within the Evolve IP datacentre. Recordings which are destined for external mail services such as Office365 or Gmail will be unaffected.

Access to historic voicemail recordings (i.e. recorded prior to the maintenance starting) will be available throughout.


Checks:
* Confirm voicemail recorded on NL platform is correctly delivered to UK Voicemail cluster and replicated to secondary node
* Confirm voicemail recorded on NL platform and destined for an external email address is correctly relayed to the internet
* Confirm ability to login, listen to voicemail and delete voicemail
* Confirm ability to build a new mailbox

Rollback:
Revert AS mail settings and DNS records.

User actions:
No user actions required.

Posted on Jul 16, 2024 - 18:25 CEST
Past Incidents
Jul 18, 2024

No incidents reported today.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.