Update - We are continuing to investigate this issue.
Jun 13, 2024 - 12:57 CEST
Investigating - *Notice* Login format change for the pbxportal Enterprise admin users:

Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG.
ID@interact.mtel.nl

Password credentials have not been changed.

Group admin logins are not affected.

If any help is needed, please reach out to our Client Support via 088-4283111.

Jun 13, 2024 - 12:46 CEST

About This Site

Welkom op de statuspagina van Evolve IP EU

Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex ? Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording ? Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal ? Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OBT - Voicemail Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting ? Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl ? Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Clearlogin API Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal ? Operational
Customer Ticketing Portal Operational
Portal Access Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Certificate Updates for Access SBC's Dec 12, 2024 23:00 - Dec 13, 2024 01:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 2024 - 16:37 CET
Scheduled - Reason:
This maintenance is to renew the certificate on the Access SBC's which is expiring

Impact:
No impact expected to registrations or calls as SBC's are in a redundant cluster. However, they should be considered low risk during the maintenance window.

Checks:
Evolve IP will run post maintenance SIP test plan to ensure services are back to normal.

Rollback:
Restore backup configurations to SBC's and restart in sequence.

User actions:
No user actions required.

Nov 27, 2024 - 16:34 CET
Reason:
Renewal of ADFS Signing and ADFS Encryption certificate, which are expiring on 2025-01-01


Impact:
No impact is expected but TouchPoint clients may not be able to log in if the metadata was not imported to the organization AD FS.


Checks:
Evolve IP will Check log-in with test accounts after the change.


Rollback:
Retrieve the secondary to be back as primary


User actions:
Go to AD FS-> Trust Relationships->choose Evolve IP (in the middle of the screen)-> Properties (in the Action section)->Monitoring

Make sure these two items:

1. Before the planned maintenance you have to Monitor the claim provider checked marked and also Automatically update the claims provider is also checked.
Note: if both are not checked and you would like us to provide the certificates manually let us know and we will send it to you.

2. Post maintenance please check in the monitoring section there are no warnings after the metadata was imported. If there is please fix it by importing it again.

*The above instructions are for AD FS.
On Azure AD following Azure SMAL documentation the TouchPoint application automatically renew the certificate. Therefore, no user action is required on Azure.

If a specific user cannot login then the workaround is using the normal TouchPoint URL:
https://web.occ7.mtel.eu/Touchpoint/#/Login

Posted on Nov 26, 2024 - 11:58 CET
Past Incidents
Dec 4, 2024

No incidents reported today.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
Completed - The scheduled maintenance has been completed.
Nov 27, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 22:00 CET
Scheduled - Reason:
Server restart as part of preventative maintenance


Impact:
No major impact is expected, however users may experience a small delay in audio on existing calls or a small delay in setting up of new calls, as traffic re-routes to alternative servers during the window.


Checks:
Check swap usage has returned to normal


Rollback:
N/A


User actions:
No user actions required

Nov 26, 17:10 CET
Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.