Evolve IP EU Status

*Notice* - Login format change for the pbxportal Enterprise admin users

Update - We are continuing to investigate this issue.
Jun 13, 2024 - 12:57 CEST

Investigating - *Notice* Login format change for the pbxportal Enterprise admin users:

Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG.
ID@interact.mtel.nl

Password credentials have not been changed.

Group admin logins are not affected.

If any help is needed, please reach out to our Client Support via 088-4283111.
Jun 13, 2024 - 12:46 CEST

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Online Business Telephony Operational

OBT - Device registrations Operational

OBT - Webex Operational

OBT - Callcenter Wallboard Operational

OBT - Receptionist application Operational

OBT - Call recording Operational

OBT - Callcenter application Operational

OBT - Reporting Operational

OBT Connector Operational

Portal Operational

Ossmosis Portal Operational

OBT - Call Processing Operational

OBT - Peter Connects Operational

OBT - DMS Operational

OBT - Voicemail Operational

OCC Online Contact Center Operational

Agent application - Touchpoint Operational

OCC Dialer Operational

OCC Reporting Operational

OCC Supervisor Operational

OCC - Call Processing Operational

OCC Cloud Operational

Online Routing Manager Operational

IVR application Operational

System3.mtel.nl Operational

Portal.mtel.nl Operational

ONS Broker Operational

Connectivity Operational

VPN connectivity Operational

Co-location services Operational

IP-Sec Operational

Clearlogin API Operational

Microsoft Teams Operational

Microsoft Teams direct routing Operational

Voice Services Operational

Service numbers Operational

Geographical numbers Operational

International numbers Operational

Akixi Operational

Portal Operational

Customer Ticketing Portal Operational

Portal Access Operational

XMAS 2024 Hours Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 20, 2025

No incidents reported today.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

Percentage calls disconnected - OCC Cloud

Resolved - This incident has been resolved.

Following the completion of maintenance, we have closely monitored the situation and can confirm that operations have returned to business as usual (BAU). Should you experience any further issues, please don’t hesitate to contact Client Support.
Jan 17, 10:22 CET

Update - We are continuing to monitor for any further issues.
Jan 16, 12:06 CET

Monitoring - Reason:
Tonight, Evolve IP and its vendor will perform emergency maintenance to address the ongoing issue.

Impact:
During the time window of 21:00 - 21:30, there will be a short time when ongoing calls will drop, and no new calls will be able to reach the system. This should be less than 5 minutes of outage.

Checks:
Validate that calls are flowing properly. Confirm all registrations are active.

Rollback Plan:
If necessary, we will revert all actions.

User Actions:
Users may need to log out and log back into the system during the maintenance. After the maintenance is completed, users might be required to re-login to the system to ensure proper functionality.

If you encounter any issues following the upgrade, please contact Client Support, and we will be happy to assist.
Jan 15, 17:13 CET

Update - If you are still experiencing the issues reported yesterday on the OCC Cloud service, such as delay on answering calls, delay in audio during calls, disconnected calls;
Please share call examples in your ticket, with the following details:

- Timestamp
- Caller phone number
- Agent name
- Description of the issue
- Client logs of the agent

Thank you for your patience and continued cooperation.
Jan 14, 17:39 CET

Investigating - We are receiving new reports of the issues reported yesterday on the OCC Cloud service, including disconnected calls and delays in call setup. Our investigation into the matter is ongoing, and we are actively working with the vendor to identify and resolve the issue.
Jan 14, 16:01 CET

Update - We are continuing to monitor for any further issues.
Jan 13, 18:23 CET

Monitoring - A fix has been implemented and we are monitoring the results.
If you continue to experience issues, please contact Client Support.
Jan 13, 18:21 CET

Investigating - We are currently aware of an issue in which a percentage of calls in Touchpoint on the OCC Cloud platform is disconnected.

We are investigating this issue with high priority alongside our vendor and will provide updates as soon as more information becomes available.
Jan 13, 14:21 CET

Jan 16, 2025

Jan 15, 2025

Jan 14, 2025

Jan 13, 2025

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

*NOTICE* Christmas Holiday Period Support Hours

Resolved - Notice Expired
Jan 6, 10:34 CET

Monitoring - Dear Customer,

Please see below for our Christmas period support hours and details on porting, change and hardware ordering freeze's.

We wish all our Customers a Merry Christmas and a prosperous 2025!

Fri 20th December 09:00 – 17:00
Mon 23rd December 09:00 – 17:00
Tue 24th December 09:00 – 17:00
Fri 27th December 09:00 – 17:00
Mon 30th December 09:00 – 17:00
Tue 31st December 09:00 – 17:00

Severity One issues can be reported out of hours as usual on +31884283111

Porting Freeze

Mon 16th December to Thu 2nd January 2025

Any existing scheduled ports between these dates will still be processed.
Please also note that Imports are also subject to any data freezes that losing operators may have in place.

Change Freeze

Thu 19th December to Mon 6th January 2025

Hardware Orders Freeze

Sat 21st December to Tue 31st December
Dec 10, 12:08 CET