Update - We are continuing to investigate this issue.
Jun 13, 2024 - 12:57 CEST
Jun 13, 2024 - 12:57 CEST
Investigating - *Notice* Login format change for the pbxportal Enterprise admin users:
Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG.
ID@interact.mtel.nl
Password credentials have not been changed.
Group admin logins are not affected.
If any help is needed, please reach out to our Client Support via 088-4283111.
Jun 13, 2024 - 12:46 CEST
Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG.
ID@interact.mtel.nl
Password credentials have not been changed.
Group admin logins are not affected.
If any help is needed, please reach out to our Client Support via 088-4283111.
Jun 13, 2024 - 12:46 CEST
About This Site
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Online Business Telephony
Operational
OBT - Device registrations
Operational
OBT - Webex
?
Operational
OBT - Callcenter Wallboard
Operational
OBT - Receptionist application
Operational
OBT - Call recording
?
Operational
OBT - Callcenter application
Operational
OBT - Reporting
Operational
OBT Connector
Operational
Portal
?
Operational
Ossmosis Portal
Operational
OBT - Call Processing
Operational
OBT - Peter Connects
Operational
OBT - DMS
Operational
OBT - Voicemail
Operational
OCC Online Contact Center
Operational
Agent application - Touchpoint
Operational
OCC Dialer
Operational
OCC Reporting
?
Operational
OCC Supervisor
Operational
OCC - Call Processing
Operational
OCC Cloud
Operational
Online Routing Manager
Operational
IVR application
Operational
System3.mtel.nl
Operational
Portal.mtel.nl
?
Operational
ONS Broker
Operational
Connectivity
Operational
VPN connectivity
Operational
Co-location services
Operational
IP-Sec
Operational
Clearlogin API
Operational
Microsoft Teams
Operational
Microsoft Teams direct routing
Operational
Voice Services
Operational
Service numbers
Operational
Geographical numbers
Operational
International numbers
Operational
Akixi
Operational
Portal
?
Operational
Customer Ticketing Portal
Operational
Portal Access
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Certificate Updates for Access SBC's
Dec 12, 2024 23:00 - Dec 13, 2024 01:00 CET
Update -
We will be undergoing scheduled maintenance during this time.
Nov 27, 2024 - 16:37 CET
Nov 27, 2024 - 16:37 CET
Scheduled -
Reason:
This maintenance is to renew the certificate on the Access SBC's which is expiring
Impact:
No impact expected to registrations or calls as SBC's are in a redundant cluster. However, they should be considered low risk during the maintenance window.
Checks:
Evolve IP will run post maintenance SIP test plan to ensure services are back to normal.
Rollback:
Restore backup configurations to SBC's and restart in sequence.
User actions:
No user actions required.
Nov 27, 2024 - 16:34 CET
This maintenance is to renew the certificate on the Access SBC's which is expiring
Impact:
No impact expected to registrations or calls as SBC's are in a redundant cluster. However, they should be considered low risk during the maintenance window.
Checks:
Evolve IP will run post maintenance SIP test plan to ensure services are back to normal.
Rollback:
Restore backup configurations to SBC's and restart in sequence.
User actions:
No user actions required.
Nov 27, 2024 - 16:34 CET
OCC7 ADFS Signing and ADFS Encryption certificate renewal
Dec 16, 2024 22:00-23:00 CET
Reason:
Renewal of ADFS Signing and ADFS Encryption certificate, which are expiring on 2025-01-01
Impact:
No impact is expected but TouchPoint clients may not be able to log in if the metadata was not imported to the organization AD FS.
Checks:
Evolve IP will Check log-in with test accounts after the change.
Rollback:
Retrieve the secondary to be back as primary
User actions:
Go to AD FS-> Trust Relationships->choose Evolve IP (in the middle of the screen)-> Properties (in the Action section)->Monitoring
Make sure these two items:
1. Before the planned maintenance you have to Monitor the claim provider checked marked and also Automatically update the claims provider is also checked.
Note: if both are not checked and you would like us to provide the certificates manually let us know and we will send it to you.
2. Post maintenance please check in the monitoring section there are no warnings after the metadata was imported. If there is please fix it by importing it again.
*The above instructions are for AD FS.
On Azure AD following Azure SMAL documentation the TouchPoint application automatically renew the certificate. Therefore, no user action is required on Azure.
If a specific user cannot login then the workaround is using the normal TouchPoint URL:
https://web.occ7.mtel.eu/Touchpoint/#/Login
Posted on Nov 26, 2024 - 11:58 CET
Renewal of ADFS Signing and ADFS Encryption certificate, which are expiring on 2025-01-01
Impact:
No impact is expected but TouchPoint clients may not be able to log in if the metadata was not imported to the organization AD FS.
Checks:
Evolve IP will Check log-in with test accounts after the change.
Rollback:
Retrieve the secondary to be back as primary
User actions:
Go to AD FS-> Trust Relationships->choose Evolve IP (in the middle of the screen)-> Properties (in the Action section)->Monitoring
Make sure these two items:
1. Before the planned maintenance you have to Monitor the claim provider checked marked and also Automatically update the claims provider is also checked.
Note: if both are not checked and you would like us to provide the certificates manually let us know and we will send it to you.
2. Post maintenance please check in the monitoring section there are no warnings after the metadata was imported. If there is please fix it by importing it again.
*The above instructions are for AD FS.
On Azure AD following Azure SMAL documentation the TouchPoint application automatically renew the certificate. Therefore, no user action is required on Azure.
If a specific user cannot login then the workaround is using the normal TouchPoint URL:
https://web.occ7.mtel.eu/Touchpoint/#/Login
Posted on Nov 26, 2024 - 11:58 CET