Update - We are continuing to investigate this issue.
Jun 13, 2024 - 12:57 CEST
Investigating - *Notice* Login format change for the pbxportal Enterprise admin users:
Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG. ID@interact.mtel.nl
Password credentials have not been changed.
Group admin logins are not affected.
If any help is needed, please reach out to our Client Support via 088-4283111.
Jun 13, 2024 - 12:46 CEST
Reason: As part of continuous service improvement new Virtual SBC will be implemented and services moved from legacy SBC hardware.
Impact: A cut over of services is required from the legacy SBC to the new Virtual SBC. There will be impact to some active calls at the time which will drop as the legacy interfaces are disabled. Interfaces on the new virtual SBC will be enabled immediately after, restoring service as usual. This will be within the first hour of the window and should take under one minute.
Checks: Evolve IP have tested in a lab environment and already deployed virtual SBC's in other regions. Test calls will be placed after the change to confirm full service is resumed and call traffic monitored.
Rollback: Disable new interfaces and re-enable legacy interfaces.
User actions: Users will need to re-dial to resume any cut-off calls if required. Posted on
Oct 02, 2024 - 18:07 CEST
Reason: As part of continuous service improvement new Virtual SBC will be implemented and services moved from legacy SBC hardware.
Impact: A cut over of services is required from the legacy SBC to the new Virtual SBC. There will be impact to some active calls at the time which will drop as the legacy interfaces are disabled. User registrations will get invalidated and will automatically re-register between one minute and an hour. Interfaces on the new virtual SBC will be enabled immediately after, restoring service as usual. This will be within the first hour of the window and should take under one minute.
Checks: Evolve IP have tested in a lab environment and already deployed virtual SBC's in other regions. Test calls will be placed after the change to confirm full service is resumed and call traffic monitored.
Rollback: Disable new interfaces and re-enable legacy interfaces.
User actions: Users will need to re-dial to resume any cut-off calls if required. Posted on
Oct 10, 2024 - 15:52 CEST
Reason: As part of continuous service improvement new Virtual SBC will be implemented and services moved from legacy SBC hardware.
Impact: A cut over of services is required from the legacy SBC to the new Virtual SBC. There will be impact to some active calls at the time which will drop as the legacy interfaces are disabled. User registrations will get invalidated and will automatically re-register between one minute and an hour. Interfaces on the new virtual SBC will be enabled immediately after, restoring service as usual. This will be within the first hour of the window and should take under one minute.
Checks: Evolve IP have tested in a lab environment and already deployed virtual SBC's in other regions. Test calls will be placed after the change to confirm full service is resumed and call traffic monitored.
Rollback: Disable new interfaces and re-enable legacy interfaces.
User actions: Users will need to re-dial to resume any cut-off calls if required. Posted on
Oct 10, 2024 - 15:56 CEST
Reason: Evolve IP Engineers will be installing a new firmware version to the load balancers for security and to maintain stability.
Impact: No impact expected as each load balancer is deployed in a high-availability cluster The inactive load-balancer is updated first and then validated. The pair will then fail-over and the original primary load-balancer will then be updated.
Persistent API connections such as Mondego (OBT connector) will experience a brief disconnection but will automatically re-connect.
There is a very low risk of a load-balancer experiencing an unexpected issue during the maintenance, if this is the case a brief service outage to API connectivity may be experienced.
Checks: Validate all VIPs are online, and are fully operational after firmware upgrade.
Rollback: Restore VM snapshot
User actions: If any underlying API services rely on authentication you may need to refresh your session or re-login. Posted on
Oct 02, 2024 - 14:43 CEST
Completed -
The scheduled maintenance has been completed.
Oct 11, 03:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:00 CEST
Scheduled -
Reason: To resolve network flapping issues on ESXi and switch ports within Amsterdam DC resilience network
Impact: While the changes are implemented, some services may be impacted such as registrations, or applications connection to file systems or databases for a few seconds.
Checks: Evolve IP will check services are normal after change.
Rollback: N/A
User Actions: Users may be required to log back into some services/applications.
Oct 10, 16:35 CEST
Resolved -
This incident has been resolved.
Oct 10, 09:54 CEST
Monitoring -
We have identified the root cause of the issue and have implemented the necessary measures to resolve it. Initial test results and feedback from customers have been positive. We consider the issue resolved. We will continue to monitor the issue closely. Should you experience any further issues, please don’t hesitate to reach out to Client Support.
Oct 9, 18:46 CEST
Update -
We are continuing to investigate the issue.
Oct 9, 17:35 CEST
Update -
We are continuing to investigate the issue.
Oct 9, 17:05 CEST
Update -
We are continuing to investigate the issue.
Oct 9, 16:35 CEST
Investigating -
We are currently aware of an issue where a portion of inbound and outbound calls in Touchpoint are being offered to agents, but a connection cannot be established (both for SIP and voice devices).
We are investigating this issue with high priority alongside our vendor and will provide updates as soon as more information becomes available.
Oct 9, 15:58 CEST
Completed -
The scheduled maintenance has been completed.
Oct 4, 00:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 22:00 CEST
Scheduled -
Reason: iSCSI re-configuration for optimization required on 4 VMware hosts in Primary DC
Impact: No impact expected, one host at a time will be re-configured. Hosts will be placed in maintenance mode, so load will be migrated away before the changes are made. All services will be serviced by the other 3 hosts whilst each host is updated and then brought back online.
As always with server maintenance there is a low risk of something unexpected happening, in which case some services may be impacted such as registrations, or applications connection to file systems or databases for a few seconds.
Checks: Engineers will check all services are running as expected after the changes.
Rollback: Reconfigure iSCSI's to original settings.
Aug 27, 10:52 CEST