Update - We are continuing to investigate this issue.
Jun 13, 2024 - 12:57 CEST
Jun 13, 2024 - 12:57 CEST
Investigating - *Notice* Login format change for the pbxportal Enterprise admin users:
Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG.
ID@interact.mtel.nl
Password credentials have not been changed.
Group admin logins are not affected.
If any help is needed, please reach out to our Client Support via 088-4283111.
Jun 13, 2024 - 12:46 CEST
Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG.
ID@interact.mtel.nl
Password credentials have not been changed.
Group admin logins are not affected.
If any help is needed, please reach out to our Client Support via 088-4283111.
Jun 13, 2024 - 12:46 CEST
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Migration of Voicemail from NL to UK Datacentre
Aug 6, 2024 22:00-23:00 CEST
Reason:
Inline with Evolve IP's plans to consolidate the NL and UK voice platforms together, the Voicemail function will be migrated to the UK datacentre.
Impact:
There maybe a delay for users being able to access voicemail which are recorded during the maintenance window and stored within the Evolve IP datacentre. Recordings which are destined for external mail services such as Office365 or Gmail will be unaffected.
Access to historic voicemail recordings (i.e. recorded prior to the maintenance starting) will be available throughout.
Checks:
* Confirm voicemail recorded on NL platform is correctly delivered to UK Voicemail cluster and replicated to secondary node
* Confirm voicemail recorded on NL platform and destined for an external email address is correctly relayed to the internet
* Confirm ability to login, listen to voicemail and delete voicemail
* Confirm ability to build a new mailbox
Rollback:
Revert AS mail settings and DNS records.
User actions:
No user actions required.
Posted on Jul 16, 2024 - 18:25 CEST
Inline with Evolve IP's plans to consolidate the NL and UK voice platforms together, the Voicemail function will be migrated to the UK datacentre.
Impact:
There maybe a delay for users being able to access voicemail which are recorded during the maintenance window and stored within the Evolve IP datacentre. Recordings which are destined for external mail services such as Office365 or Gmail will be unaffected.
Access to historic voicemail recordings (i.e. recorded prior to the maintenance starting) will be available throughout.
Checks:
* Confirm voicemail recorded on NL platform is correctly delivered to UK Voicemail cluster and replicated to secondary node
* Confirm voicemail recorded on NL platform and destined for an external email address is correctly relayed to the internet
* Confirm ability to login, listen to voicemail and delete voicemail
* Confirm ability to build a new mailbox
Rollback:
Revert AS mail settings and DNS records.
User actions:
No user actions required.
Posted on Jul 16, 2024 - 18:25 CEST