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Welkom op de statuspagina van Evolve IP EU

Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex ? Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording ? Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal ? Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting ? Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl ? Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal ? Operational
Customer Ticketing Portal Operational
Portal Access Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2024

No incidents reported today.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 00:00 CET
Scheduled - Reason
Cisco has announced that they will be expanding their Dallas, TX data centre and a new IP block is being placed in service .

To support the work happening Customers should update their firewalls to include the new IP block prior to February 20th, 2024.

Impact
Customers who do not update their firewall as required may have issues with Webex Meetings.

Required user actions
Please ensure these CIDR Ranges are part of your Firewall allow list before the 20th February 2024

The new proxy and Media Subnet for the Dallas Data Center will be 150.253.179.192/27 belonging to CIDR:150.253.128.0/17 (CIDR) or 150.253.128.0 - 150.253.255.255 (net range).

Additional information can be found at https://help.webex.com/en-us/article/WBX000028782/Network-Requirements-for-Webex-Services.

Feb 5, 17:45 CET
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Completed - The scheduled maintenance has been completed.
Feb 16, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:00 CET
Scheduled - Reason:
Replace memory modules


Impact:
No impact is expected as multiple hosts are in place and maintenance would be taking place on one host at a time.


Checks:
1) check server accepts new modules
2) check modules are running smoothly


Rollback:
Place back current modules


User actions:
No user actions required

Jan 31, 17:54 CET
Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 03:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 21:00 CET
Scheduled - Reason:
Vendor is deploying the latest Hotfix Patches to bring the EMEA Node to the latest available Software level.

Impact:
During the upgrade, active connections may be logged off and require to be logged back in. When you log back in you will be on the systems not under maintenance.

User actions:
Log out and back in during the maintenance as required.

After maintenance is completed users will need to clear their cache to pull down any of the new changes.

Jan 31, 12:36 CET
Feb 14, 2024
Feb 13, 2024
Resolved - The issue has been resolved. The phone service error shown in Webex should disappear automatically and the user should be able to send and receive calls again. If the error is still visible, please have the user log out and log back into the Webex application again and retest. If you are still running into any issues, please let us know via cs@evolveip.eu or +31884283111.

If you have actively contacted us, we will provide an RFO (Reason for Outage) within 10 working days.

Feb 13, 02:31 CET
Identified - We have found the rootcause of the issue, and are executing a change in order to resolve the issue.
Feb 13, 01:57 CET
Investigating - Dear client,

The Webex application is currently experiencing issues for users that are freshly logging in. The users will likely receive an error indicating that the phoneservices (Telefoonservices) are not connecting, this in turn will cause users to not be able to receive incoming calls or setup outgoing calls via either Webex PC or Mobile.

If possible, please leave your users logged in. So far, users already logged are able to avoid the issue. Please consider activating Remote Office as a workaround for any users that are actively being hindered by the above issue.

As soon as we have more information, we will update you via this statuspage.

Feb 12, 20:43 CET
Feb 12, 2024