Update - The issue seems to be resolved with the changes made by our engineers.
Now that the network has stabilized we will be restoring the original settings during an emergency maintenance tonight.
We have sent out notifications seperately and will keep monitoring the impact and traffic on our platforms.
May 02, 2025 - 16:21 CEST
Now that the network has stabilized we will be restoring the original settings during an emergency maintenance tonight.
We have sent out notifications seperately and will keep monitoring the impact and traffic on our platforms.
May 02, 2025 - 16:21 CEST
Monitoring - It, again, looks like the issue has been resolved. We will continue monitoring the situation before closing this incident. As previously indicated, we are still investigating the root cause and will provide more information via an RFO (Reason For Outage), as it becomes available.
May 02, 2025 - 13:42 CEST
May 02, 2025 - 13:42 CEST
Investigating - EvolveIP is again investigating an issue impacting OCC Cloud clients and our clients who are working from our UK Broadsoft platform. The issue seems to be related to the issue earlier today, and we are again investigating. We will update you as soon as possible, as more information becomes available.
May 02, 2025 - 13:10 CEST
May 02, 2025 - 13:10 CEST
Update - We have collected multiple examples today and shared them with our supplier for further analysis. The investigation is currently ongoing.
Thank you for your continued patience.
We will keep you updated as soon as more information becomes available.
Apr 09, 2025 - 17:51 CEST
Thank you for your continued patience.
We will keep you updated as soon as more information becomes available.
Apr 09, 2025 - 17:51 CEST
Update - We are enabling extended monitoring in collaboration with our vendor and within Evolve IP. This should provide additional insight if the audio stutter issue reoccurs.
Apr 08, 2025 - 16:42 CEST
Apr 08, 2025 - 16:42 CEST
Investigating - There have been new reports of audio stutter this morning. We are currently investigating the issue. Further updates will follow as soon as more information becomes available.
Apr 08, 2025 - 11:13 CEST
Apr 08, 2025 - 11:13 CEST
Monitoring - There have been no new occurrences of audio stuttering. We are closely monitoring.
Apr 07, 2025 - 16:01 CEST
Apr 07, 2025 - 16:01 CEST
Update - We are continuing to investigate this issue.
Apr 07, 2025 - 13:24 CEST
Apr 07, 2025 - 13:24 CEST
Investigating - We are currently aware of an issue where agents are experiencing audio stutter on a portion of calls in Touchpoint on the OCC Cloud platform.
This issue is being investigated as a high priority, and we will provide updates as soon as more information becomes available.
If you encounter the same issue, please raise a case via our Selfservice portal and include clear examples with timestamps and phone numbers so we can investigate further.
Apr 07, 2025 - 12:21 CEST
This issue is being investigated as a high priority, and we will provide updates as soon as more information becomes available.
If you encounter the same issue, please raise a case via our Selfservice portal and include clear examples with timestamps and phone numbers so we can investigate further.
Apr 07, 2025 - 12:21 CEST
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Hardware replacement - COLT connection May 27, 2025 18:00-19:00 CEST
Reason:
COLT is replacing their current servers as part of a decarbonization project with new servers.
Impact:
No impact is expected as the servers are redundant. The other server in the pool will handle all of the traffic while the peer is replaced.
Checks:
Confirm connectivity and Evolve IP will run post maintenance test plan to ensure services are up with no error.
Rollback:
Restore old servers and backup configurations.
Confirm connectivity and monitor.
User actions:
No user actions required.
Posted on May 13, 2025 - 17:42 CEST
COLT is replacing their current servers as part of a decarbonization project with new servers.
Impact:
No impact is expected as the servers are redundant. The other server in the pool will handle all of the traffic while the peer is replaced.
Checks:
Confirm connectivity and Evolve IP will run post maintenance test plan to ensure services are up with no error.
Rollback:
Restore old servers and backup configurations.
Confirm connectivity and monitor.
User actions:
No user actions required.
Posted on May 13, 2025 - 17:42 CEST