Update - We are continuing to monitor for any further issues.
Jun 09, 2022 - 16:41 CEST
Jun 09, 2022 - 16:41 CEST
Monitoring - Microsoft will be retiring the Internet Explorer browser from the 15th June 2022 via a windows update. Customers will need to move to Edge or Chrome to continue using OCC applications. Please visit the three article URL's below for guidance.
Statement:
https://support.evolveip.net/pages/viewpage.action?pageId=84002747
How-to guide t.b.v. Google Chrome i.c.m. IETab extensie:
https://support.evolveip.net/display/EIQ/How-to+Guide+IE+Tab+Chrome+Extension
How-to guide t.b.v. Microsoft Edge i.c.m. IE Mode:
https://support.evolveip.net/display/EIQ/How-to+Guide+Edge+IE+Mode
If you have any queries please reach out to your customer service representative.
Jun 09, 2022 - 13:57 CEST
Statement:
https://support.evolveip.net/pages/viewpage.action?pageId=84002747
How-to guide t.b.v. Google Chrome i.c.m. IETab extensie:
https://support.evolveip.net/display/EIQ/How-to+Guide+IE+Tab+Chrome+Extension
How-to guide t.b.v. Microsoft Edge i.c.m. IE Mode:
https://support.evolveip.net/display/EIQ/How-to+Guide+Edge+IE+Mode
If you have any queries please reach out to your customer service representative.
Jun 09, 2022 - 13:57 CEST
Update - The Vendor is currently working on a fix
Apr 22, 2022 - 15:50 CEST
Apr 22, 2022 - 15:50 CEST
Identified - The issue has been identified and a fix is being implemented.
Feb 24, 2022 - 08:30 CET
Feb 24, 2022 - 08:30 CET
Investigating - OCC currently requires Internet Explorer, which Windows 11 removes. We are currently testing and working with the vendor on a release of OCC which is compatible. In the meantime, we recommend not upgrading any contact centre hardware to Windows 11.
If you have any questions please reach out to your Customer Support representative @ +31 88 428 3111
Feb 14, 2022 - 10:39 CET
If you have any questions please reach out to your Customer Support representative @ +31 88 428 3111
Feb 14, 2022 - 10:39 CET
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Scheduled Maintenance
OCC certificate renewal
Oct 12, 2022 21:30-23:30 CEST
Two services to be re-started to apply certificate, this will cause:
1) Campaign Manager Client to lose connection.
The Customer will need to refresh the browser and re-login.
2) SSO agent login will not be possible for a few seconds after certificate is loaded.
Any customers unable to login via SSO in this window just need to re-try after a few seconds
Posted on Sep 28, 2022 - 16:12 CEST
1) Campaign Manager Client to lose connection.
The Customer will need to refresh the browser and re-login.
2) SSO agent login will not be possible for a few seconds after certificate is loaded.
Any customers unable to login via SSO in this window just need to re-try after a few seconds
Posted on Sep 28, 2022 - 16:12 CEST