Evolve IP EU Status

All Systems Operational

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Online Business Telephony Operational

OBT - Device registrations Operational

OBT - Webex

Operational

OBT - Callcenter Wallboard Operational

OBT - Receptionist application Operational

OBT - Call recording

Operational

OBT - Callcenter application Operational

OBT - Reporting Operational

OBT Connector Operational

Portal

Operational

Ossmosis Portal Operational

OBT - Call Processing Operational

OBT - Peter Connects Operational

OCC Online Contact Center Operational

Agent application - Touchpoint Operational

OCC Dialer Operational

OCC Reporting

Operational

OCC Supervisor Operational

OCC - Call Processing Operational

OCC Cloud Operational

Online Routing Manager Operational

IVR application Operational

System3.mtel.nl Operational

Portal.mtel.nl

Operational

ONS Broker Operational

Connectivity Operational

VPN connectivity Operational

Co-location services Operational

IP-Sec Operational

Microsoft Teams Operational

Microsoft Teams direct routing Operational

Voice Services Operational

Service numbers Operational

Geographical numbers Operational

International numbers Operational

Akixi Operational

Portal

Operational

Customer Ticketing Portal Operational

Portal Access Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Root Certificate Provisioning for Peering SBC's Oct 3, 2023 22:00 - Oct 4, 2023 01:00 CEST

Reason:
Routine maintenance for the NL peering SBCs to enable new configuration.

Impact:
No impact expected. New or existing calls should be considered at low risk. New calls could experience short post-dial delay or existing calls could drop if anything unexpected is encountered.

Checks:
A SIP test plan will be carried out after the upgrade to ensure services are fully restored

Rollback:
Restore backup taken before maintenance window

User actions:
None Required
Posted on Sep 04, 2023 - 10:38 CEST

OBT Connector SSL Certificate Renewal Oct 5, 2023 22:00-23:00 CEST

Reason:
Annual renewal of SSL certificate for OBT Connector

Impact:
There may be a brief disconnect and reconnection for users as services are restarted.

Checks:
Validate new certificate has been uploaded, test service functionality

Rollback:
Re-instate expiring certificate to allow troubleshooting

User actions:
No User actions required
Posted on Sep 20, 2023 - 18:07 CEST

Past Incidents

Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

Emergency Web Server XSI Patch

Completed - The scheduled maintenance has been completed.
Sep 20, 01:01 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 CEST

Scheduled - Reason:
Patching of the server for improved performance, security, and bug fixes.

Impact:
Users will experience brief disconnection for Call Center and Receptionist clients while they are being updated.
Users may get logged out and have to log back in.

Checks:
Full API post-maintenance test plan

Rollback:
Switch back to previous XSI-Actions active version

User actions:
Users may get logged out and have to log back in.
Sep 19, 12:27 CEST

Sep 19, 2023

OBT Connector/Go Integrator cannot connect

Resolved - The issue has been resolved.

Please note that if you are having issues with the OBT connector, but have not reported it, please do so! A whitelisting of your IP adress should resolve the issue.
Sep 19, 12:41 CEST

Identified - We have identified the issue.

If you are experiencing the issue and havent reported it to us yet, please contact us ASAP. There is likely an issue with the whitelisting of your public IP address for our domain. To solve this, we will have to re-add your IP adress to our whitelist.
Sep 19, 09:18 CEST

Investigating - Good morning,

At this moment we are experiencing issues with the OBT Connector/Go Integrator, where the application is unable to connect to the external server, causing users to not be able to log into the applicationn.

We are investigating the issue and will keep you updated on the status via this statuspage.
Sep 19, 08:25 CEST

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

Access SBC's Firmware Upgrade

Completed - The scheduled maintenance has been completed.
Sep 15, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:00 CEST

Scheduled - Reason:
Routine maintenance to apply bug fixes and system enhancements

Impact:
Maintenance requires that the system be switched to a redundant unit which will cause some active registrations to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish. This may result in existing calls dropping or delay in setting up new calls during a short period within the maintenance window.

Checks:
A SIP test plan will be carried out after the firmware upgrade to ensure call processing services are fully functional.

Rollback:
Re-apply old firmware

User actions:
None Required
Aug 29, 13:27 CEST

Sep 14, 2023

Emergency Web Server upgrades and AS Server Patching

Completed - The scheduled maintenance has been completed.
Sep 14, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 CEST

Scheduled - Reason:
Patching and upgrades of the servers for improved performance, security, and bug fixes.

Impact:
There may be a brief interruption to persistent API connections such as OBT Connector and Akixi clients while the Web Servers are upgraded. These should automatically re-connect.

Other applications, including Webex, may also experience intermittent logout issues and may require re-login during the maintenance.

Call processing is at low risk (post dial delay or brief audio drop in existing calls).

SIP Registrations are at low risk, however, we do not anticipate any interruptions, as redundant systems will be active.

Checks:
Full SIP and API test plan will be run after maintenance to ensure services are returned to full service

Rollback:
Revert updates and patches to previous versions

User actions:
Webex users may have to log out and back into the application. Akixi Wallboards may need to be refreshed if they don't automatically re-connect.
Sep 12, 17:48 CEST

Sep 13, 2023

Peering SBC's Firmware Upgrade

Completed - The scheduled maintenance has been completed.
Sep 13, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 CEST

Scheduled - Reason:
Routine maintenance to apply latest firmware including bug fixes and system enhancements.

Impact:
No impact expected. New or existing calls should be considered at low risk. New calls could experience short post-dial delay or existing calls could drop if anything unexpected is encountered.

The SBC's are in redundant pairs and firmware has been fully tested in the EvolveIP lab environment

Checks:
A full SIP test plan will be carried out after the upgrade to ensure services are fully restored

Rollback:
Re-apply previous firmware

User actions:
None Required
Aug 29, 13:17 CEST

Sep 12, 2023

Emergency OCC Platform Updates (Cloud Customers Only)

Completed - The scheduled maintenance has been completed.
Sep 12, 21:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 16:21 CEST

Scheduled - Description:
The OCC Vendor will be deploying a fix for an issue with the date format for SRTP certificates to the EMEA node.

Reason:
The updates will be completed through a rotating process to allow the platform to always be up and running for clients.

Impact:
Possibility of users being logged out and requiring users to log back into the system.

User Actions:
During the maintenance there may be times where connections will be logged off and users will have to log back in, this will move users off the servers that are undergoing maintenance and to the servers that are not being affected at the time.

After the maintenance is completed, it is required for all users to log out and log back in. This will ensure that the updates are received.
Sep 12, 16:12 CEST

Calling issues Microsoft Teams

Resolved - Dear customers,

We have received confirmation from multiple customers that the issue has been resolved.
We will continue to monitor this closely.

Please feel free to reach out to us should you still experience issues.
Sep 12, 15:58 CEST

Monitoring - Incoming and outgoing calls can be successfully handled via Teams again. We therefore assume that the problem has been solved. We are currently monitoring.
Sep 12, 15:30 CEST

Investigating - We are currently investigating an issue with Microsoft Teams preventing users from making and receiving calls via MS Teams.
Sep 12, 15:00 CEST

Session Border Controller (SBC) SSL Certificate Renewal

Completed - The scheduled maintenance has been completed.
Sep 12, 01:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:02 CEST

Scheduled - Reason:
Routine Maintenance to update expiring SSL certificates on Voice Session Border Controllers (SBC)

Impact:
Maintenance requires that the system be switched to a redundant unit which will cause some active registrations to be lost during the switchover from Active to Standby SBC. Connections should immediately re-establish. This may result in existing calls dropping or delay in setting up new calls during a short period within the maintenance window.

Checks:
A full voice calling test plan will be carried out after the certificate renewal to ensure call processing services are fully functional.

Rollback:
Restore backup config with old certificate

User actions:
None required
Aug 29, 13:08 CEST

Sep 11, 2023

Sep 10, 2023

No incidents reported.

Sep 9, 2023

Emergency Maintenance - Telephony Platform

Completed - The scheduled maintenance has been completed.
Sep 9, 02:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 CEST

Scheduled - Reason:
Our engineering team will be performing emergency maintenance on our Telephony platform this evening at 22:00 - 02:00.

Impact:
We expect minimum impact during the upgrade, existing calls will stay up but new calls may experience longer post dial delay. There maybe minimal registration loss for up to 5 mins. Any persistent connections through the API may drop, but will immediately re-connect through one of our redundant servers.

Checks:
The platform will be tested and validated post-maintenance

User actions:
Users could experience intermittent logging out from client applications (Unity, Web Call Center, Web Receptionist) during the maintenance but will be able to immediately log back in.
Sep 8, 18:21 CEST