Update - We are continuing to monitor for any further issues.
Jun 09, 2022 - 16:41 CEST
Monitoring - Microsoft will be retiring the Internet Explorer browser from the 15th June 2022 via a windows update. Customers will need to move to Edge or Chrome to continue using OCC applications. Please visit the three article URL's below for guidance.

Statement:
https://support.evolveip.net/pages/viewpage.action?pageId=84002747

How-to guide t.b.v. Google Chrome i.c.m. IETab extensie:
https://support.evolveip.net/display/EIQ/How-to+Guide+IE+Tab+Chrome+Extension

How-to guide t.b.v. Microsoft Edge i.c.m. IE Mode:
https://support.evolveip.net/display/EIQ/How-to+Guide+Edge+IE+Mode


If you have any queries please reach out to your customer service representative.

Jun 09, 2022 - 13:57 CEST
Update - The Vendor is currently working on a fix
Apr 22, 2022 - 15:50 CEST
Identified - The issue has been identified and a fix is being implemented.
Feb 24, 2022 - 08:30 CET
Investigating - OCC currently requires Internet Explorer, which Windows 11 removes. We are currently testing and working with the vendor on a release of OCC which is compatible. In the meantime, we recommend not upgrading any contact centre hardware to Windows 11.

If you have any questions please reach out to your Customer Support representative @ +31 88 428 3111

Feb 14, 2022 - 10:39 CET

About This Site

Welkom op de statuspagina van Evolve IP EU

Online Business Telephony Operational
90 days ago
100.0 % uptime
Today
OBT - Device registrations Operational
OBT - Webex ? Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording ? Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal ? Operational
Ossmosis Portal Operational
90 days ago
100.0 % uptime
Today
OBT - Call Processing Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting ? Operational
OCC Supervisor Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl ? Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
OCC certificate renewal Oct 12, 2022 21:30-23:30 CEST
Two services to be re-started to apply certificate, this will cause:

1) Campaign Manager Client to lose connection.
The Customer will need to refresh the browser and re-login.

2) SSO agent login will not be possible for a few seconds after certificate is loaded.
Any customers unable to login via SSO in this window just need to re-try after a few seconds

Posted on Sep 28, 2022 - 16:12 CEST
Past Incidents
Sep 29, 2022

No incidents reported today.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.