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Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex ? Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording ? Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal ? Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting ? Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl ? Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal ? Operational
Customer Ticketing Portal Operational
Portal Access Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Virtual Host maintenance May 2, 2024 22:00 - May 3, 2024 00:00 CEST
Reason:
Replace NIC card on one Host


Impact:
No impact is expected as multiple hosts are in place and maintenance is taking place on one host. All virtual machines will be moved to other Hosts.


Checks:
Confirm the card has installed, both interfaces are online.


Rollback:
Replace legacy NIC card


User actions:
No user actions required

Posted on Apr 24, 2024 - 16:09 CEST
Application Server OS upgrades May 7, 2024 22:00 - May 8, 2024 06:00 CEST
Reason:
To upgrade the operating system of the Evolve IP EU Broadworks servers to ensure the continued efficiency, security, and reliability of the infrastructure.

Impact:
The servers are in a HA cluster and will be upgraded one at a time and tested before another taken out of service to upgrade. Therefore no impact is expected, however users may experience a small delay in audio on existing calls or a small delay in setting up of new calls, as traffic re-routes to alternative servers during the window.

Checks:
Upgrades have been fully tested in the Evolve IP Lab environment.
Evolve IP will run a full test plan to ensure service is returned as expected after the upgrades

Rollback:
Re-IP and revert back to original hosts

User actions:
No user actions required

Posted on Apr 22, 2024 - 14:03 CEST
Past Incidents
Apr 25, 2024

No incidents reported today.

Apr 24, 2024
Completed - The scheduled maintenance has been completed.
Apr 24, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 22:00 CEST
Scheduled - Reason:
To ensure a even distribution of tenants across vendor servers, they need to relocate some of the historical databases to another server.

Impact:
During this process, tenants will temporarily be unable to run reports against these databases. Each database relocation will take approximately 5-10 minutes, with a total estimated downtime of 30-45 minutes

Checks:
Vendor Checks

Rollback:
Move Database back to original servers

User actions:
No user actions required

Apr 12, 18:12 CEST
Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Resolved - This incident has been resolved.
Apr 18, 12:01 CEST
Monitoring - We have received reports that some users are unable to navigate to the Touchpoint URL.

To solve this, we advise you to clear the browser cache, close the browser completely, and retry. This should fix the issue.

Apr 18, 08:57 CEST
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Resolved - Good morning,

The supplier has indicated that the issue has been resolved. We can no longer reproduce the issue ourselves and we have several reports indicating that the issue has indeed been resolved. We will ask for more information concerning the rootcause of the issue and supply this to you via a RFO within 10 working days.

If you are still running into any issues, please create a ticket via our selfservice portal or contact us via +31884283111

Apr 15, 10:12 CEST
Investigating - Good morning,

This morning we have noticed an issue with Peter Connects, specifically when used in combination with Teams, is giving the user authorisation errors when trying to log in. This also happens when using Teams in combination with Azure. We are raising a ticket with the supplier at this moment. If possible, please use the Broadsorks receptionist as a workaround: https://receptionist.voip.evolveip.eu/receptionist/

Peter Connects without Teams is still working as intended, this issue is only active for those who use Peter Connects in combination with Teams/Azure. We will keep you updated via this statuspage.

If, in the meantime, you have any questions, please contact us via 0884283111

Apr 15, 08:12 CEST
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.