Evolve IP EU Status

All Systems Operational

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Welkom op de statuspagina van Evolve IP EU

Online Business Telephony Operational

OBT - Device registrations Operational

OBT - Webex Operational

OBT - Callcenter Wallboard Operational

OBT - Receptionist application Operational

OBT - Call recording Operational

OBT - Callcenter application Operational

OBT - Reporting Operational

OBT Connector Operational

Portal Operational

Ossmosis Portal Operational

OBT - Call Processing Operational

OBT - Peter Connects Operational

OBT - DMS Operational

OCC Online Contact Center Operational

Agent application - Touchpoint Operational

OCC Dialer Operational

OCC Reporting Operational

OCC Supervisor Operational

OCC - Call Processing Operational

OCC Cloud Operational

Online Routing Manager Operational

IVR application Operational

System3.mtel.nl Operational

Portal.mtel.nl Operational

ONS Broker Operational

Connectivity Operational

VPN connectivity Operational

Co-location services Operational

IP-Sec Operational

Microsoft Teams Operational

Microsoft Teams direct routing Operational

Voice Services Operational

Service numbers Operational

Geographical numbers Operational

International numbers Operational

Akixi Operational

Portal Operational

Customer Ticketing Portal Operational

Portal Access Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

OCC Cloud Database Re-allocation Apr 24, 2024 22:00-23:00 CEST

Reason:
To ensure a even distribution of tenants across vendor servers, they need to relocate some of the historical databases to another server.

Impact:
During this process, tenants will temporarily be unable to run reports against these databases. Each database relocation will take approximately 5-10 minutes, with a total estimated downtime of 30-45 minutes

Checks:
Vendor Checks

Rollback:
Move Database back to original servers

User actions:
No user actions required
Posted on Apr 12, 2024 - 18:12 CEST

Virtual Host maintenance May 2, 2024 22:00 - May 3, 2024 00:00 CEST

Reason:
Replace NIC card on one Host

Impact:
No impact is expected as multiple hosts are in place and maintenance is taking place on one host. All virtual machines will be moved to other Hosts.

Checks:
Confirm the card has installed, both interfaces are online.

Rollback:
Replace legacy NIC card

User actions:
No user actions required
Posted on Apr 24, 2024 - 16:09 CEST

Application Server OS upgrades May 7, 2024 22:00 - May 8, 2024 06:00 CEST

Reason:
To upgrade the operating system of the Evolve IP EU Broadworks servers to ensure the continued efficiency, security, and reliability of the infrastructure.

Impact:
The servers are in a HA cluster and will be upgraded one at a time and tested before another taken out of service to upgrade. Therefore no impact is expected, however users may experience a small delay in audio on existing calls or a small delay in setting up of new calls, as traffic re-routes to alternative servers during the window.

Checks:
Upgrades have been fully tested in the Evolve IP Lab environment.
Evolve IP will run a full test plan to ensure service is returned as expected after the upgrades

Rollback:
Re-IP and revert back to original hosts

User actions:
No user actions required
Posted on Apr 22, 2024 - 14:03 CEST

Past Incidents

Apr 24, 2024

No incidents reported today.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

Unable to navigate to Touchpoint URL

Resolved - This incident has been resolved.
Apr 18, 12:01 CEST

Monitoring - We have received reports that some users are unable to navigate to the Touchpoint URL.

To solve this, we advise you to clear the browser cache, close the browser completely, and retry. This should fix the issue.
Apr 18, 08:57 CEST

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

Peter Connects with Teams giving error when logging in

Resolved - Good morning,

The supplier has indicated that the issue has been resolved. We can no longer reproduce the issue ourselves and we have several reports indicating that the issue has indeed been resolved. We will ask for more information concerning the rootcause of the issue and supply this to you via a RFO within 10 working days.

If you are still running into any issues, please create a ticket via our selfservice portal or contact us via +31884283111
Apr 15, 10:12 CEST

Investigating - Good morning,

This morning we have noticed an issue with Peter Connects, specifically when used in combination with Teams, is giving the user authorisation errors when trying to log in. This also happens when using Teams in combination with Azure. We are raising a ticket with the supplier at this moment. If possible, please use the Broadsorks receptionist as a workaround: https://receptionist.voip.evolveip.eu/receptionist/

Peter Connects without Teams is still working as intended, this issue is only active for those who use Peter Connects in combination with Teams/Azure. We will keep you updated via this statuspage.

If, in the meantime, you have any questions, please contact us via 0884283111
Apr 15, 08:12 CEST

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

SSL Certificate update on Loadbalancer

Completed - The scheduled maintenance has been completed.
Apr 10, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 22:00 CEST

Scheduled - Reason:
To update expiring certificate for *.voip.evolveip.eu

Impact:
No impact expected, however Webex services should be considered at risk for the duration of the window

Checks:
Engineers will check all services after certificate update.

Rollback:
Upload backup certificate

User actions:
No user actions required
Apr 9, 16:53 CEST