Identified - Please be aware of the latest Chrome version 109.0.5414.75. It may introduce issues in the OCC applications. 

In case you're using Chrome browser, please avoid this upgrade and notify your relevant users/agents. 

Our supplier is investigating this with high priority. We will keep you updated.

If you have any questions in the meantime, please contact our Client Support via 088-4283111.

Jan 27, 2023 - 16:28 CET
Update - We are continuing to monitor for any further issues.
Jun 09, 2022 - 16:41 CEST
Monitoring - Microsoft will be retiring the Internet Explorer browser from the 15th June 2022 via a windows update. Customers will need to move to Edge or Chrome to continue using OCC applications. Please visit the three article URL's below for guidance.

Statement:
https://support.evolveip.net/pages/viewpage.action?pageId=84002747

How-to guide t.b.v. Google Chrome i.c.m. IETab extensie:
https://support.evolveip.net/display/EIQ/How-to+Guide+IE+Tab+Chrome+Extension

How-to guide t.b.v. Microsoft Edge i.c.m. IE Mode:
https://support.evolveip.net/display/EIQ/How-to+Guide+Edge+IE+Mode


If you have any queries please reach out to your customer service representative.

Jun 09, 2022 - 13:57 CEST
Update - The Vendor is currently working on a fix
Apr 22, 2022 - 15:50 CEST
Identified - The issue has been identified and a fix is being implemented.
Feb 24, 2022 - 08:30 CET
Investigating - OCC currently requires Internet Explorer, which Windows 11 removes. We are currently testing and working with the vendor on a release of OCC which is compatible. In the meantime, we recommend not upgrading any contact centre hardware to Windows 11.

If you have any questions please reach out to your Customer Support representative @ +31 88 428 3111

Feb 14, 2022 - 10:39 CET

About This Site

Welkom op de statuspagina van Evolve IP EU

Online Business Telephony Operational
90 days ago
100.0 % uptime
Today
OBT - Device registrations Operational
OBT - Webex ? Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording ? Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal ? Operational
Ossmosis Portal Operational
90 days ago
100.0 % uptime
Today
OBT - Call Processing Operational
OCC Online Contact Center Operational
90 days ago
99.89 % uptime
Today
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting ? Operational
OCC Supervisor Operational
OCC - Call Processing Operational
90 days ago
99.89 % uptime
Today
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl ? Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Akixi 2.5 Upgrade & URL change Mar 29, 2023 23:00-23:30 CEST
Akixi to be upgraded to version 2.5

URL to change from https://evolveipeu.akixi.com/
to https://reporting.evolveip.eu/

Original URL will be re-directed automatically.

Administration Enhancements including:
Multi-Factor Authentication
BWKS Parity

Reporting Enhancements including:
UI – Drag and Drop
Remove Repeat Callers
Insights Dashboard Enhancements

Impact:

Works will take between 15 – 30 minutes at which point there will be a suspension of data collection on the reporting portal.

No User actions required

Posted on Mar 07, 2023 - 14:00 CET
Past Incidents
Mar 29, 2023

No incidents reported today.

Mar 28, 2023
Completed - The scheduled maintenance has been completed.
Mar 28, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 CEST
Scheduled - EvolveIP will be removing the legacy profile servers from the production pool, which have been replaced with new.

Profile servers serve DMS (Device Configuration collection) traffic, Webex logins and OBT reporting traffic. Therefore all should be considered at low risk for the Window.

No impact is expected as new servers will still be in place to serve traffic, the MOP has been fully tested in EvolveIP Labs.

No User actions required.

Mar 6, 13:58 CET
Mar 27, 2023
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Resolved - This incident has been resolved.
Mar 24, 17:43 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 15:48 CET
Update - We are continuing to work on a fix.
Mar 24, 15:18 CET
Identified - The issue has been identified. We are currently monitoring.
Mar 24, 14:50 CET
Investigating - We are currently experiencing instability, impacting various applications and portals.
Mar 24, 14:48 CET
Completed - The scheduled maintenance has been completed.
Mar 24, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 CET
Scheduled - Vendor recommended routine patching for performance, enhanced security and bug fixes. 

Impact: 

Calls should be considered at low risk during the maintenance whilst the AS servers are patched.  No impact expected as servers are patched whilst others serve call traffic. 

During Web Server upgrades, there will be brief disconnections for persistent API connections such as Akixi  Wallboard and OBT Connector but these should automatically re-connect.  Call centre and Receptionist clients may experience brief interruptions. User

Actions: 

Unity (Call centre wallboard) may experience intermittent logout issues which will require users to re-login. 

Checks: 

EvolveIP Engineers will ensure AS servers are fully in sync before the patching, and run a full API/SIP test plan after the maintenance to ensure all services are fully operational. 

Rollback: 

Revert to backup snapshot taken before maintenance

Mar 8, 11:10 CET
Mar 23, 2023
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:00 CET
Scheduled - Essential server maintenance to increase database capacity on the OBT application servers.

Impact:

Calls should be considered at low risk during the maintenance whilst the AS server databases are increased. No impact expected as server databases will be increased one at a time, whilst other servers continue to serve call traffic.

Checks:

EvolveIP engineers will run a full test plan to confirm databases are in sync and services are fully operational after the change.

Rollback:

Return Databases to original size

Mar 8, 11:29 CET
Mar 22, 2023
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Completed - The scheduled maintenance has been completed.
Mar 20, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 CET
Scheduled - The OCC7 acceptance environment (non-production) will require a new TLS certificate as the old one expires shortly.

No impact expected, however if customers utilize SSO login for OCC, the customer will also need to update the certificate within their Azure AD environment.

Please contact your CSR regarding any queries.

Mar 6, 13:22 CET
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.