Evolve IP EU Status - Inbound/Outbound calls fail

Inbound/Outbound calls fail - ACC Touchpoint

Incident Report for Evolve IP EU

Resolved

This incident has been resolved.

Posted Oct 10, 2024 - 09:54 CEST

Monitoring

We have identified the root cause of the issue and have implemented the necessary measures to resolve it. Initial test results and feedback from customers have been positive. We consider the issue resolved. We will continue to monitor the issue closely. Should you experience any further issues, please don’t hesitate to reach out to Client Support.

Posted Oct 09, 2024 - 18:46 CEST

Update

We are continuing to investigate the issue.

Posted Oct 09, 2024 - 17:35 CEST

Update

We are continuing to investigate the issue.

Posted Oct 09, 2024 - 17:05 CEST

Update

We are continuing to investigate the issue.

Posted Oct 09, 2024 - 16:35 CEST

Investigating

We are currently aware of an issue where a portion of inbound and outbound calls in Touchpoint are being offered to agents, but a connection cannot be established (both for SIP and voice devices).

We are investigating this issue with high priority alongside our vendor and will provide updates as soon as more information becomes available.

Posted Oct 09, 2024 - 15:58 CEST

This incident affected: OCC Online Contact Center (OCC - Call Processing, OCC Cloud).