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Online Business Telephony Operational

OBT - Device registrations Operational

OBT - Webex Operational

OBT - Callcenter Wallboard Operational

OBT - Receptionist application Operational

OBT - Call recording Operational

OBT - Callcenter application Operational

OBT - Reporting Operational

OBT Connector Operational

Portal Operational

Ossmosis Portal Operational

OBT - Call Processing Operational

OBT - Peter Connects Operational

OBT - DMS Operational

OBT - Voicemail Operational

OCC Online Contact Center Operational

Agent application - Touchpoint Operational

OCC Dialer Operational

OCC Reporting Operational

OCC Supervisor Operational

OCC - Call Processing Operational

OCC Cloud Operational

Online Routing Manager Operational

IVR application Operational

System3.mtel.nl Operational

Portal.mtel.nl Operational

ONS Broker Operational

Connectivity Operational

VPN connectivity Operational

Co-location services Operational

IP-Sec Operational

Clearlogin API Operational

Microsoft Teams Operational

Microsoft Teams direct routing Operational

Voice Services Operational

Service numbers Operational

Geographical numbers Operational

International numbers Operational

Akixi Operational

Portal Operational

Customer Ticketing Portal Operational

Portal Access Operational

XMAS 2024 Hours Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

Audio delay / stuttering OCC Cloud

Resolved - We have monitored and confirmed with our customers that this incident can be closed.
If you still experience any delays please share the examples with our Client Support and we will start a new investigation.
Mar 26, 11:33 CET

Monitoring - After repair work from KPN with their provider the problems with the voice quality have been solved since 12:13 CET. Please test and check if we can confirm the problems are solved. If you still experience any issues, please contact our Client Support.

We will keep monitoring until all customers have given positive feedback.

Your patience and understanding is much appreciated.
Mar 24, 13:50 CET

Update - We just received a new update from KPN:
There was no impact last weekend, since this morning there is an increase in the number of reports. KPN is investigating the cause further together with another provider. We will keep you updated via this statuspage.
Mar 24, 10:43 CET

Update - KPN has informed us that, from a technical perspective, the impact of the disruption is not noticeable since 18:00 CET. However, to ensure stability, enhanced monitoring will remain in place throughout the weekend.

Their next update will be provided after the business call on Monday, 24 March, at 10:00 CET.

Thank you for your patience and understanding.
Mar 21, 20:00 CET

Update - There are no new updates. We'll provide further updates as they're received.
Mar 21, 19:00 CET

Update - Thank you for your patience while KPN works to resolve this issue. KPN has initiated a management escalation and is holding dedicated meetings to coordinate efforts for a resolution. At this moment, there are no new updates. We'll provide further updates as they're received.
Mar 21, 17:23 CET

Update - KPN is still actively investigating the issue within their network. To address the impact KPN has initiated a management escalation and is holding dedicated meetings to coordinate efforts for a resolution.

We remain in continuous contact with KPN and will provide any necessary information to support their investigation. We will keep you updated as soon as there are further developments.
Mar 21, 16:10 CET

Identified - After investigating new examples we have identified 2 issues.
1. During inbound and outbound calls from or to callers with a KPN provider issues as delay and stutter can be experienced.
2. When a call is made to a KPN service number the same symptoms can be experienced.

The carrier KPN has confirmed that the issue is originating from their network. They are working on the issue with the highest priority and we are in continuous contact with them to support their investigation with all necessary information.

Thank you for your patience during this incident. We will provide further updates as soon as additional information becomes available.
Mar 21, 12:56 CET

Update - Unfortunately we have to report that the issue is not only affecting our OCC platform, but also affecting our OBT platform.

As indicated in previous messages, the carrier in question is investigating the issue with the highest priority

Again, If you experience delay in call traffic or stuttering symptoms, please raise a case within our Selfservice portal with examples including number of the caller and callee, timestamp and your description of the symptoms.

We will keep you updated via this statuspage.
Mar 21, 11:48 CET

Investigating - Unfortunately, some customers on the OCC Cloud service still experience delay in their calls.
We have shared the feedback with our carrier for further investigation.

If you experience delay in call traffic or stuttering symptoms, please raise a case within our Selfservice portal with examples including number of the caller and callee, timestamp and your description of the symptoms.
Mar 21, 10:57 CET

Monitoring - Our carrier has confirmed that the issue has been resolved last night. After testing several phone numbers, we were able to successfully establish calls without any delay or stuttering.

Please continue to monitor and inform Client Support if you experience any further issues.
Mar 21, 08:51 CET

Identified - Following our investigation, we have identified that the issue resides outside of our network and have traced it to one of our carriers. They are actively collaborating with their carriers upstream to investigate further and resolve the issue.

We appreciate your patience and will provide further updates as soon as more information becomes available.
Mar 20, 17:33 CET

Investigating - We are aware of an issue with calls via OCC Cloud in combination with (mainly) KPN Mobile destinations. You may experience audio delays and/or stuttering. Our team is actively investigating this with our vendor.
Mar 20, 15:16 CET

Mar 25, 2025

No incidents reported.

Mar 24, 2025

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Emergency Maintenance (Re-start of Application Server)

Completed - The scheduled maintenance has been completed.
Mar 21, 23:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 CET

Scheduled - Reason:
Application Server preventative maintenance.

Impact:
During the re-start, users may experience some post-dial delay in call setup. Any persistent API connections being serviced by AS such as Akixi and OBT Connector will disconnect briefly but should automatically re-connect to other servers in the cluster.

Checks:
Evolve IP engineers will check system health of AS after re-start and ensure all call and API services are returned to BAU.

Rollback:
N/A

User actions:
No user actions required
Mar 21, 19:29 CET

*Notice* - Login format change for the pbxportal Enterprise admin users

Resolved - This incident has been resolved.
Mar 21, 19:24 CET

Update - We are continuing to investigate this issue.
Jun 13, 12:57 CEST

Investigating - *Notice* Login format change for the pbxportal Enterprise admin users:

Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG.
ID@interact.mtel.nl

Password credentials have not been changed.

Group admin logins are not affected.

If any help is needed, please reach out to our Client Support via 088-4283111.
Jun 13, 12:46 CEST

Mar 20, 2025