Evolve IP EU Status

All Systems Operational

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Online Business Telephony Operational

OBT - Device registrations Operational

OBT - Webex Operational

OBT - Callcenter Wallboard Operational

OBT - Receptionist application Operational

OBT - Call recording Operational

OBT - Callcenter application Operational

OBT - Reporting Operational

OBT Connector Operational

Portal Operational

Ossmosis Portal Operational

OBT - Call Processing Operational

OBT - Peter Connects Operational

OBT - DMS Operational

OCC Online Contact Center Operational

Agent application - Touchpoint Operational

OCC Dialer Operational

OCC Reporting Operational

OCC Supervisor Operational

OCC - Call Processing Operational

OCC Cloud Operational

Online Routing Manager Operational

IVR application Operational

System3.mtel.nl Operational

Portal.mtel.nl Operational

ONS Broker Operational

Connectivity Operational

VPN connectivity Operational

Co-location services Operational

IP-Sec Operational

Microsoft Teams Operational

Microsoft Teams direct routing Operational

Voice Services Operational

Service numbers Operational

Geographical numbers Operational

International numbers Operational

Akixi Operational

Portal Operational

Customer Ticketing Portal Operational

Portal Access Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Application Server OS upgrades May 7, 2024 22:00 - May 8, 2024 06:00 CEST

Reason:
To upgrade the operating system of the Evolve IP EU Broadworks servers to ensure the continued efficiency, security, and reliability of the infrastructure.

Impact:
The servers are in a HA cluster and will be upgraded one at a time and tested before another taken out of service to upgrade. Therefore no impact is expected, however users may experience a small delay in audio on existing calls or a small delay in setting up of new calls, as traffic re-routes to alternative servers during the window.

Checks:
Upgrades have been fully tested in the Evolve IP Lab environment.
Evolve IP will run a full test plan to ensure service is returned as expected after the upgrades

Rollback:
Re-IP and revert back to original hosts

User actions:
No user actions required
Posted on Apr 22, 2024 - 14:03 CEST

Past Incidents

May 6, 2024

No incidents reported today.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

Virtual Host maintenance

Completed - The scheduled maintenance has been completed.
May 3, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 22:00 CEST

Scheduled - Reason:
Replace NIC card on one Host

Impact:
No impact is expected as multiple hosts are in place and maintenance is taking place on one host. All virtual machines will be moved to other Hosts.

Checks:
Confirm the card has installed, both interfaces are online.

Rollback:
Replace legacy NIC card

User actions:
No user actions required
Apr 24, 16:09 CEST

May 2, 2024

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

OCC Cloud login issues

Resolved - A fix has been implemented. The issue is resolved.

From now on, the regular URL can be used again to start Touchpoint. This can be one of the two URLs below:

For using a headset (SIP):
https://euweb.ccspcloud.com/TouchPoint/#/ClientInstaller

For using an external device like a mobile or desk phone (Voice device):
https://euweb.ccspcloud.com/TouchPoint/#/Login
Apr 29, 13:57 CEST

Update - To be clear, this only concerns OCC Touchpoint. Other components (like Reporting and Admin) are unaffected, as is OCC7.
Apr 29, 13:10 CEST

Update - Clients can use the following URL as a temporary workaround for the agents who are unable to login to OCC Touchpoint: https://euweb2.ccspcloud.com/TouchPoint/#/Login

Please be aware that when logging on via this URL, agents will only have the option to work with a Voice Device. Working via a SIP (headset) device is not supported for this version of OCC.

The vendor is investigating the issue with the highest priority.
Apr 29, 13:09 CEST

Investigating - We have received reports that agents are unable to reach the OCC Cloud login page. We are able to reproduce the issue and have created a ticket with the highest priority with the vendor. Agents who were already logged in, should not experience any issues. So whenever possible, please leave your agents logged in until further notice.

This concerns both the web version and Client Installer versions of OCC Cloud. OCC7 is not affected.

We will provide you with an update regarding the situation ASAP via this incidentpage.
Apr 29, 12:42 CEST

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

OCC Cloud Database Re-allocation

Completed - The scheduled maintenance has been completed.
Apr 24, 23:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 22:00 CEST

Scheduled - Reason:
To ensure a even distribution of tenants across vendor servers, they need to relocate some of the historical databases to another server.

Impact:
During this process, tenants will temporarily be unable to run reports against these databases. Each database relocation will take approximately 5-10 minutes, with a total estimated downtime of 30-45 minutes

Checks:
Vendor Checks

Rollback:
Move Database back to original servers

User actions:
No user actions required
Apr 12, 18:12 CEST

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.