Update - We are continuing to investigate this issue.
Jun 13, 2024 - 12:57 CEST
Investigating - *Notice* Login format change for the pbxportal Enterprise admin users:
Please note that from today users logging in to the pbx portal (https://pbxportal.mtel.nl/) as enterprise admins will need to add the domain after the user ID: EG. ID@interact.mtel.nl
Password credentials have not been changed.
Group admin logins are not affected.
If any help is needed, please reach out to our Client Support via 088-4283111.
Jun 13, 2024 - 12:46 CEST
Reason: Evolve IP Engineers will be installing a new firmware version to the load balancers for security and to maintain stability.
Impact: No impact expected as each load balancer is deployed in a high-availability cluster The inactive load-balancer is updated first and then validated. The pair will then fail-over and the original primary load-balancer will then be updated.
Persistent API connections such as Mondego (OBT connector) will experience a brief disconnection but will automatically re-connect.
There is a very low risk of a load-balancer experiencing an unexpected issue during the maintenance, if this is the case a brief service outage to API connectivity may be experienced.
Checks: Validate all VIPs are online, and are fully operational after firmware upgrade.
Rollback: Restore VM snapshot
User actions: If any underlying API services rely on authentication you may need to refresh your session or re-login. Posted on
Oct 02, 2024 - 14:43 CEST
Completed -
The scheduled maintenance has been completed.
Oct 29, 01:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 22:00 CET
Scheduled -
Reason: As part of continuous service improvement new Virtual SBC will be implemented and services moved from legacy SBC hardware.
Impact: A cut over of services is required from the legacy SBC to the new Virtual SBC. There will be impact to some active calls at the time which will drop as the legacy interfaces are disabled. User registrations will get invalidated and will automatically re-register between one minute and an hour. Interfaces on the new virtual SBC will be enabled immediately after, restoring service as usual. This will be within the first hour of the window and should take under one minute.
Checks: Evolve IP have tested in a lab environment and already deployed virtual SBC's in other regions. Test calls will be placed after the change to confirm full service is resumed and call traffic monitored.
Rollback: Disable new interfaces and re-enable legacy interfaces.
User actions: Users will need to re-dial to resume any cut-off calls if required.
Oct 10, 15:56 CEST
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 22:00 CEST
Scheduled -
Reason: As part of continuous service improvement new Virtual SBC will be implemented and services moved from legacy SBC hardware.
Impact: A cut over of services is required from the legacy SBC to the new Virtual SBC. There will be impact to some active calls at the time which will drop as the legacy interfaces are disabled. User registrations will get invalidated and will automatically re-register between one minute and an hour. Interfaces on the new virtual SBC will be enabled immediately after, restoring service as usual. This will be within the first hour of the window and should take under one minute.
Checks: Evolve IP have tested in a lab environment and already deployed virtual SBC's in other regions. Test calls will be placed after the change to confirm full service is resumed and call traffic monitored.
Rollback: Disable new interfaces and re-enable legacy interfaces.
User actions: Users will need to re-dial to resume any cut-off calls if required.
Oct 10, 15:52 CEST
Completed -
The scheduled maintenance has been completed.
Oct 17, 01:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 CEST
Scheduled -
Reason: As part of continuous service improvement new Virtual SBC will be implemented and services moved from legacy SBC hardware.
Impact: A cut over of services is required from the legacy SBC to the new Virtual SBC. There will be impact to some active calls at the time which will drop as the legacy interfaces are disabled. Interfaces on the new virtual SBC will be enabled immediately after, restoring service as usual. This will be within the first hour of the window and should take under one minute.
Checks: Evolve IP have tested in a lab environment and already deployed virtual SBC's in other regions. Test calls will be placed after the change to confirm full service is resumed and call traffic monitored.
Rollback: Disable new interfaces and re-enable legacy interfaces.
User actions: Users will need to re-dial to resume any cut-off calls if required.
Oct 2, 18:07 CEST