OCC Cloud
Update - The issue seems to be resolved with the changes made by our engineers.
Now that the network has stabilized we will be restoring the original settings during an emergency maintenance tonight.

We have sent out notifications seperately and will keep monitoring the impact and traffic on our platforms.
May 02, 2025 - 16:21 CEST
Monitoring - It, again, looks like the issue has been resolved. We will continue monitoring the situation before closing this incident. As previously indicated, we are still investigating the root cause and will provide more information via an RFO (Reason For Outage), as it becomes available.
May 02, 2025 - 13:42 CEST
Investigating - EvolveIP is again investigating an issue impacting OCC Cloud clients and our clients who are working from our UK Broadsoft platform. The issue seems to be related to the issue earlier today, and we are again investigating. We will update you as soon as possible, as more information becomes available.
May 02, 2025 - 13:10 CEST
OCC Cloud stuttering audio
Update - We have collected multiple examples today and shared them with our supplier for further analysis. The investigation is currently ongoing.

Thank you for your continued patience.

We will keep you updated as soon as more information becomes available.
Apr 09, 2025 - 17:51 CEST
Update - We are enabling extended monitoring in collaboration with our vendor and within Evolve IP. This should provide additional insight if the audio stutter issue reoccurs.
Apr 08, 2025 - 16:42 CEST
Investigating - There have been new reports of audio stutter this morning. We are currently investigating the issue. Further updates will follow as soon as more information becomes available.
Apr 08, 2025 - 11:13 CEST
Monitoring - There have been no new occurrences of audio stuttering. We are closely monitoring.
Apr 07, 2025 - 16:01 CEST
Update - We are continuing to investigate this issue.
Apr 07, 2025 - 13:24 CEST
Investigating - We are currently aware of an issue where agents are experiencing audio stutter on a portion of calls in Touchpoint on the OCC Cloud platform.

This issue is being investigated as a high priority, and we will provide updates as soon as more information becomes available.

If you encounter the same issue, please raise a case via our Selfservice portal and include clear examples with timestamps and phone numbers so we can investigate further.
Apr 07, 2025 - 12:21 CEST

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Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex ? Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording ? Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal ? Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OBT - Voicemail Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting ? Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl ? Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Clearlogin API Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal ? Operational
Customer Ticketing Portal Operational
Portal Access Operational
XMAS 2024 Hours Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 1, 2025

No incidents reported today.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025
Hardware replacement - COLT connection
Completed - The scheduled maintenance has been completed.
May 27, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 18:00 CEST
Scheduled - Reason:
COLT is replacing their current servers as part of a decarbonization project with new servers.


Impact:
No impact is expected as the servers are redundant. The other server in the pool will handle all of the traffic while the peer is replaced.


Checks:
Confirm connectivity and Evolve IP will run post maintenance test plan to ensure services are up with no error.


Rollback:
Restore old servers and backup configurations.
Confirm connectivity and monitor.


User actions:
No user actions required.
May 13, 17:42 CEST
May 26, 2025

No incidents reported.

May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025
No inbound/outbound calls
Resolved - This incident has been resolved.
May 23, 14:19 CEST
Monitoring - A fix has been implemented by our vendor. Preliminary results are positive. While we continue to monitor the results, please check to see if the issue is resolved. If you still experience the issue, please reach out to our Support team.
May 23, 11:52 CEST
Investigating - We are aware of an issue with inbound and outbound calls, impacting some of our OCC Cloud Azure customers.

We are investigating this issue with high priority alongside our vendor and will provide updates as soon as more information becomes available.
May 23, 10:35 CEST
May 22, 2025

No incidents reported.

May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

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