Update
We have collected multiple examples today and shared them with our supplier for further analysis. The investigation is currently ongoing.
Thank you for your continued patience.
We will keep you updated as soon as more information becomes available.
Thank you for your continued patience.
We will keep you updated as soon as more information becomes available.
Update
We are enabling extended monitoring in collaboration with our vendor and within Evolve IP. This should provide additional insight if the audio stutter issue reoccurs.
Investigating
There have been new reports of audio stutter this morning. We are currently investigating the issue. Further updates will follow as soon as more information becomes available.
Monitoring
There have been no new occurrences of audio stuttering. We are closely monitoring.
Update
We are continuing to investigate this issue.
Investigating
We are currently aware of an issue where agents are experiencing audio stutter on a portion of calls in Touchpoint on the OCC Cloud platform.
This issue is being investigated as a high priority, and we will provide updates as soon as more information becomes available.
If you encounter the same issue, please raise a case via our Selfservice portal and include clear examples with timestamps and phone numbers so we can investigate further.
This issue is being investigated as a high priority, and we will provide updates as soon as more information becomes available.
If you encounter the same issue, please raise a case via our Selfservice portal and include clear examples with timestamps and phone numbers so we can investigate further.
This incident affects: OCC Online Contact Center (OCC Cloud).