OCC Cloud Database Re-allocation

Scheduled Maintenance Report for Evolve IP EU

Completed

The scheduled maintenance has been completed.

Posted Apr 24, 2024 - 23:00 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 24, 2024 - 22:00 CEST

Scheduled

Reason:
To ensure a even distribution of tenants across vendor servers, they need to relocate some of the historical databases to another server.

Impact:
During this process, tenants will temporarily be unable to run reports against these databases. Each database relocation will take approximately 5-10 minutes, with a total estimated downtime of 30-45 minutes

Checks:
Vendor Checks

Rollback:
Move Database back to original servers

User actions:
No user actions required

Posted Apr 12, 2024 - 18:12 CEST

This scheduled maintenance affected: OCC Online Contact Center (OCC Cloud).