Emergency Maintenance - Telephony Platform
Scheduled Maintenance
Report for Evolve IP EU
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Reason:
Our engineering team will be performing emergency maintenance on our Telephony platform this evening at 22:00 - 02:00.
Impact:
We expect minimum impact during the upgrade, existing calls will stay up but new calls may experience longer post dial delay. There maybe minimal registration loss for up to 5 mins. Any persistent connections through the API may drop, but will immediately re-connect through one of our redundant servers.
Checks:
The platform will be tested and validated post-maintenance
User actions:
Users could experience intermittent logging out from client applications (Unity, Web Call Center, Web Receptionist) during the maintenance but will be able to immediately log back in.
Our engineering team will be performing emergency maintenance on our Telephony platform this evening at 22:00 - 02:00.
Impact:
We expect minimum impact during the upgrade, existing calls will stay up but new calls may experience longer post dial delay. There maybe minimal registration loss for up to 5 mins. Any persistent connections through the API may drop, but will immediately re-connect through one of our redundant servers.
Checks:
The platform will be tested and validated post-maintenance
User actions:
Users could experience intermittent logging out from client applications (Unity, Web Call Center, Web Receptionist) during the maintenance but will be able to immediately log back in.
This scheduled maintenance affected: Online Business Telephony (OBT - Device registrations, OBT - Webex, OBT - Callcenter Wallboard, OBT - Receptionist application, OBT - Call recording, OBT - Callcenter application, OBT - Reporting, OBT Connector, Portal, Ossmosis Portal, OBT - Call Processing, OBT - Peter Connects).