OCC certificate renewal

Scheduled Maintenance Report for Evolve IP EU

Completed

The scheduled maintenance has been completed.

Posted Oct 12, 2022 - 23:30 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 12, 2022 - 21:32 CEST

Scheduled

Two services to be re-started to apply certificate, this will cause:

1) Campaign Manager Client to lose connection.
The Customer will need to refresh the browser and re-login.

2) SSO agent login will not be possible for a few seconds after certificate is loaded.
Any customers unable to login via SSO in this window just need to re-try after a few seconds

Posted Sep 28, 2022 - 16:12 CEST

This scheduled maintenance affected: OCC Online Contact Center (Agent application - Touchpoint).